About
Just launched your product? I have saved my SaaS clients $600,000 in support costs over the last four years by building plain-English help centers and knowledge bases, simplifying their products for end users, and reducing the number of agents they hired. My work: ✅ HQplus.io from Union Square Hospitality Group – Built the help center for their internal learning platform ✅ TrustName.com – Wrote 200+ KB articles for the domain registrar, slashing support tickets by 66% ✅ ExpiredDomains.com – Created a help center for the domain marketplace, cutting customer queries by 50% ✅ Shopify.com Tools – Created 560 FAQ articles helping merchants learn how to use their new tools Don’t spend to gauge my skills. I'll create the first piece for free. Shoot me a DM or email me
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How many customers do you get from ChatGPT ?
Over the last few months more and more companies have shared that ChatGPT has become one of their top acquisition channel
Some examples:
Guillermo Rauch, CEO of Vercel, explained that they went from getting 1% to 10% of their sign-ups coming from ChatGPT within 6 months
Marie Martens, Co-founder of Tally, said that they scaled from 2 to $3M ARR in the span of 4 months thank to a major influx of customers coming from ChatGPT & Perplexity
Hey Product Hunt! 👋
This is my first product launch, so go easy on me.
I m one of the co-founders of Artefact, but let s be real I m not the one writing the code. My brilliant partners @russell_lowry and @marc__milberg are the true builders. I m the marketing guy, the one making sure people actually hear about this thing and (hopefully) love it.
Help center expert / writer here!
Hi founders! I help early-stage SaaS startups set up their entire Help Center and knowledge base before launch so users can find answers on their own without needing to contact support.
Don't be most founders who think they don't need a Help Center until they have:
100s of customers
Too many support tickets or just...
A full customer support team
As a startup founder, your Help Center isn't something you set up when things are getting bad. You should take the preventive route and set one up even before you launch to make sure things scale smoothly from Day 1.
A simple Knowledge Base with:
Basic 'Getting Started' Guides
Top 10 Frequently Asked Questions
How-to articles for your key features
...can reduce 50-66% of customer support tickets before they even reach your inbox. Insane right?!
I'll help you with that. Let's chat!