Dwayne Charrington

Hey everyone! I would love your input on a customer churn survey product I'm researching. For subscription businesses, understanding why your customers are churning is critically important to improving your product and reducing churn. So I'm curious  are you currently using churn surveys when your users cancel their subscriptions? If yes, what tools are you using, and if not, why not?

I launched my product to the public in alpha a week ago! I'm not sure how to get the user's feedback. Because of the alpha version we haven't launched to PH, we just shared everything in Twitter, once it is in the beta phase we will launch here. So any ideas to gain some valuable feedback? What tools can I use?

It's easy when you have your first couple customers. But how do you keep listening after you grow? What tools do you use?