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- Arrive 2.0Nov 2018
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Forums
What do you think about customer churn surveys?
Hey everyone! I would love your input on a customer churn survey product I'm researching. For subscription businesses, understanding why your customers are churning is critically important to improving your product and reducing churn. So I'm curious are you currently using churn surveys when your users cancel their subscriptions? If yes, what tools are you using, and if not, why not?