Zendesk AI by Caffeinated CX

Name: Zendesk AI by Caffeinated CX
Rating: 5.0 (13 reviews)

AI to superpower your support team on Zendesk.

5.0•13 reviews•

570 followers

AI to superpower your support team on Zendesk.

5.0•13 reviews•

570 followers

Visit website

Team collaboration software

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Customer support tools

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AI Chatbots

Support reps using Caffeinated CX on Zendesk resolve 3x as many tickets in the same amount of time. Free 14 day trial.

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Free Options

Launch tags:

Customer Success•Customer Communication•Artificial Intelligence

Launch Team

Nathan Resnick

Zendesk AI by Caffeinated CX

Maker

📌

Hey 👋 My name is Nathan and I am the founder of Caffeinated CX. I built Caffeinated for two reasons: 1. In my last company, Sourcify, we experienced 7x spikes in support during the holidays. It was near impossible to continue a high level of support with the same number of team members. Caffeinated was originally built to address this as our reps have been able to solve 3x as many tickets in the same time period using Caffeinated. 2. Support can be repetitive and AI should be performing support functions, not just responding to tickets: My focus has been on superpowering team members with AI. We started as an autodraft tool that continuously learns based on your knowledge center and past ticket history. Now Caffeinated can integrate into your commerce stack like Shopify to enable your support reps to update orders in one click. We aim to use AI to automate refunds, cancellations, and more for support reps. What once took a rep seven steps can now be achieved in one click natively on Zendesk. As a bootstrapped solo founder, I appreciate you checking out Caffeinated. I know we have the best software for the best price on the market as we only charge when our AI is used to solve a ticket and there are no annual contracts. Give us a try, free for 14 days: www.caffeinatedcx.com

Report

2yr ago