Zendesk

The #1 helpdesk software

4.0•34 reviews•

3.2K followers

The #1 helpdesk software

4.0•34 reviews•

3.2K followers

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Customer support tools

•

CRM software

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Zendesk: The #1 helpdesk software | Product Hunt

4.0

Based on 34 reviews

Review Zendesk?

Zendesk is praised for its robust integration capabilities, as highlighted by the makers of Ariglad YC W23, who appreciate its seamless data analysis features. The platform is noted for its flexibility and feature depth, allowing for creative use, though some users find it complex and expensive. While it excels in customer service management, its search engine and siloed systems have room for improvement. Overall, Zendesk is a powerful tool for customer support, but its premium pricing may be a barrier for smaller businesses.

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Summarized with AI

Pros

easy setup (3)

robust integration capabilities (3)

ticketing system (3)

knowledge base management (2)

omnichannel support (2)

Cons

expensive (5)

lack of native CRM integration (3)

siloed systems (3)

complexity (2)

customer service responsiveness (2)

feature depth (2)

Pros

Cons

Reviews

All Reviews

Helpful

Aster Key Brad Blumberg

used Zendesk to build

Aster Key

(333 points)

We reconfigured Zendesk chat so you can anonymously chat with our founders - from the app! It's not real-time, but our founders will get back to you by the next business day!

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12mo ago

Greg Mollison

used Zendesk to build

TikTok Shop App Store

(52 points)

Zendesk for TikTok Shop improves access to customer assets, enhancing service, comms, and engagement. Inbound messages, including video, product cards, and order cards, appear in Zendesk workbench.

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1yr ago

Sarah Mooney

used Zendesk to build

Ariglad YC W23

(1,038 points)

As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.

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1yr ago