Name: Transak
Rating: 1.33 (6 reviews)

Transak is the world's most compliant and largest Web3 payments infrastructure provider, serving over 8.13 million users across 160 countries. It powers 350+ platforms, facilitating the purchase and sale of digital assets with its API-driven fiat-crypto on/off-ramp, NFT checkout, and other solutions that simplify KYC, compliance, payment methods, and customer support.

My purchase was failed on the 24th - no one contacted me, instead they suspended my account, did not reply to my initial email to check what is going on about the purchase and waited for me to send a second email more than a day later to just inform me that the account is suspended. No proactiveness what so ever, no information, no one emailed me even an automatic message to check if everything is ok, if they have any sort of concerns abbout the transaction or bank or about the security, whatever. No such thing happened. And now on top of their not responsiveness, lack of proactive behavior, they say the account is suspended and ask me if I am satisfied with the service. Really? I will not rest until I receive some kind of an explanation, until I have mhy account back and an actual human being instead of a half filled macro explains to me what happened and how do we make it better!

Refused my KYC, even though I sent them my Driving license and a selfie. I contacted them, they said I was suspended from their service with no ability to appeal and no explanation as to why. Do not give companies like this any credence to survive in the crypto world. No doubt they just harvest people's data and sell it on. Complete scam.

Took my money and suspended my account with no reason

Transak

Making Web3 Applications Accessible

Making Web3 Applications Accessible

Transak

Making Web3 Applications Accessible

Making Web3 Applications Accessible

Do you use Transak?

Do you use Transak?

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