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Talklab

Talklab

AI-Powered Chat Analytics for Customer Insight

5.0•2 reviews•

107 followers

AI-Powered Chat Analytics for Customer Insight

5.0•2 reviews•

107 followers

Visit website
Customer support tools
•
CRM software
•
ChatGPT Prompts
Our platform analyzes customer chats to offer detailed, actionable reports, from sentiment scores to behavioral tags. Navigate through your conversations searching by topics and filter selected chats using natural language prompts. Lower your churn rates and elevate customer satisfaction, changing generic customer service metrics to AI-driven insights with Talklab.
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Company Info
talklab.tech
Talklab Info
Launched in 2023View 1 launch
Forum
p/talklab
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Talklab reviews

The community submitted 2 reviews to tell us what they like about Talklab, what Talklab can do better, and more.

5.0
Based on 2 reviews
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Other Reviews (2)
Philipp Shay
Philipp Shay
•50 reviews
It appears to be a fantastic tool. Congratulations and best of luck! I'm curious about how you generate the topics you associate with each customer conversation. Are you using ChatGPT for this?
Report
2yr ago
Anna Kasumova
Anna Kasumova

Ploito

•103 reviews
Hi Willian! Congrats on the launch. In my first business project over 10 years we control customer support every day be reading all messages and listening all voice records. It works, we really keep the qulity of our customer support service. But it's a human-factor. The QA who checks it, with time can be not so strong with the mistakes. Also they start friend and the quality of testing becomes weaker in time. Also we have the exam system which analyze the work of every agent and gives rating. But it's not AI driven and takes a lot of resources. Your tool can help us and a lot of B2B companies who cares about the customer support. I think I can start test it the nearest time. What about your monetization scheme?
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2yr ago