Ditto Insurance receives mixed reviews, with users praising its personalized, spam-free consultation and knowledgeable staff. Customers appreciate the detailed guidance and support in selecting insurance plans, as highlighted by a user who successfully acquired a MaxLife term insurance plan with Ditto's assistance. However, some users report dissatisfaction with the service, citing issues with communication and transparency, particularly regarding GST refunds for NRIs. Overall, while Ditto's customer care is commended, there are concerns about the clarity and completeness of information provided.