CX Genie receives high praise for its AI-driven customer support capabilities, with users highlighting its efficiency in resolving support cases and ease of integration. Many appreciate the platform's innovative design and the ability to handle customer queries without human intervention, saving time and resources. However, some users express disappointment over limitations in the AI's knowledge base management, citing restrictions on bulk data imports. Overall, CX Genie is lauded for its intuitive interface and the active support from its development team.