CostPlus Drugs

Name: CostPlus Drugs
Rating: 1.63 (30 reviews)

No middlemen, no price games, huge drug savings

1.6•30 reviews•

35 followers

No middlemen, no price games, huge drug savings

1.6•30 reviews•

35 followers

•

•

Mark Cubans latest venture, Cost Plus, offers hundreds of common (and often life-saving) medications at the lowest possible prices by cutting out the pharmacy middlemen and passing all savings to you.

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1.6

Based on 30 reviews

Review CostPlus Drugs?

CostPlus Drugs, Mark Cuban's venture, aims to offer medications at low prices by eliminating middlemen. However, user reviews highlight significant issues with customer service and order fulfillment. Many users report delays in shipping, difficulty in contacting support, and problems with prescription processing. While some praise the cost savings, others express frustration over the lack of reliability and communication. The service appears beneficial for those who can navigate its challenges, but many find the experience frustrating and unreliable. Improvements in customer service and system efficiency are needed.

+27

Summarized with AI

Pros

low prices (9)

quick order processing (2)

Cons

poor customer service (16)

shipping delays (11)

lack of customer support contact (8)

difficult prescription submission (7)

inaccurate order fulfillment (5)

Pros

Cons

Reviews

Helpful

Sandi Tucker-Stanbro

•1 review

My physician placed 2 prescriptions with Cost Plus Drugs in July. I received an email from Cost Plus Drugs that the prescriptions had been received. However, when I went to order them, they weren't showing on my prescription manager dashboard. The "contact us" link only provides a form to fill out and submit, not a phone number. I submitted the form and after a week of nothing but automated "we have received your email" and no response, I tried again. Still nothing and my prescriptions weren't showing on the dashboard. I finally dug into the area of their website for providers and found a phone number. From there I was able to actually talk to a person who couldn't find the prescriptions in the system anywhere and asked that I have my doctor call those in again. My physician happily did so, and I again, received emails from Cost Plus Drugs that both were received. Again, those are not available in the prescription manager and Cost Plus Drugs can't find the prescriptions. While I was super happy to get a much better price on these prescriptions, the fact that my doctor has had to contact them twice to submit the prescriptions, they still can't find them in their system, yet their system is sending me emails that they have those prescriptions is pissing me all the way off. It has now been since July 21 that I have been trying to get these processed so I can receive them. It's a good thing they aren't urgent or I would be screwed.

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3yr ago

R Hunziker

•1 review

Customer service isn't bad - it's nonexistent. It appears to be completely random whether prescriptions from your doctor will appear in your account. The prices are good, but chasing down your prescriptions isn't worth the headache. An all around awful experience.

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2yr ago

Hamid Alaani

•1 review

My doctor sent my scripts over 2 weeks. The scripts are not in my account yet. I can't order my medication. I contacted them and I got a generic email saying that they can't respond to every single email personally and some other crazy thing. Very complicated and not user-friendly. I use healthwarehouse.com now, a much better option

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2yr ago