Name: Catawiki
Rating: 1.5 (24 reviews)

Catawiki, the online auction, requires that a winning bidder (Buyer) deposits a sum equal to the price of the item plus a set shipping charge; delivery to an island costs slightly more. I had winning bid for a sofa and two chairs. I paid Catawiki 700 Euros for the furniture, 350 for shipping, 66 for Catawiki commission for 1,116 total. Seller required to ship promptly but after several weeks the items were still in Italy with the Seller, Arrediantiquariato Napolitano Carmine. They claimed arrangements had been made but the transport was delayed because of the holidays. Catawiki offered to cancel the sale, but the Seller promised me that shipping was imminent so I declined to cancel. A month after the sale Seller notified me that he had just discovered that I lived on an island and he demanded more. I didn’t want to start over searching for furniture so I agreed to pay more directly to Seller based on Seller’s promise that there would be no additional charges. Catawiki was not involved. A week later the shipper claimed he needed to rent a special truck because of the road to my house, even though I drove over it every day in an SUV and I had never ever had a problem with a delivery. Seller demanded another 180 Euros and I canceled the sale. Seller put in a claim to Catawiki for Shipment costs in excess of 650 Euros. Catawiki ignored all my statements, which were supported by copies of Seller’s emails and texts, and they approved Seller’s request for payment. My demands for copies of Seller’s emails and invoices was refused by Catawiki and I have never been told by Catawiki how much they intend to give him from my deposits, which means I have no way of knowing whether Seller’s claim includes charges that I had already paid him directly. Furthermore, Catawiki should be limited to paying from my shipping deposit, 350 Euros, and not take from moneys I deposited for the items.

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1yr ago

İdris Elibol

•1 review

The experts are very uninformed and unfair. They manipulate people according to who they want, there is no equal sales environment.

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1yr ago

Semion Korchagin

•1 review

parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will for for them to punish BTW - my reviews on their website they delete. All other review websites - only negative reviews.

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2yr ago

Peter Post Uiterweer

•1 review

Warning: Fake product. I received an item that was presented as authentic, but clear signs indicate it’s a counterfeit. Materials, branding, and serial number do not match the original standards. Not recommended. ⸻ Attention : Produit contrefait. J’ai reçu un article présenté comme authentique, mais plusieurs éléments prouvent qu’il s’agit d’une contrefaçon : matériaux, marquages, et numéro de série sont incorrects. Je déconseille fortement ce vendeur. ⸻ Achtung: Gefälschtes Produkt. Ich habe einen Artikel erhalten, der als authentisch angeboten wurde, aber eindeutige Anzeichen einer Fälschung zeigt. Materialien, Logos und Seriennummer stimmen nicht mit dem Original überein. Nicht zu empfehlen. ⸻ Waarschuwing: Nepproduct ontvangen. Het artikel werd aangeboden als origineel, maar is overduidelijk een vervalsing. Materialen, merktekens en serienummer wijken sterk af van het origineel. Deze verkoper is niet aan te raden. ⸻ Advertencia: Producto falsificado. Recibí un artículo que se anunciaba como original, pero claramente es una falsificación. Los materiales, logotipos y número de serie no coinciden con los estándares auténticos. No recomiendo a este vendedor. ⸻ Attenzione: Prodotto contraffatto. Ho ricevuto un articolo presentato come autentico, ma ci sono evidenti segnali che si tratta di una copia. Materiali, marchi e numero di serie non corrispondono agli standard originali. Sconsiglio questo venditore.

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5d ago

João Carvalho

•3 reviews

Catawiki relists sold and unshipped lots to be sold again leaving winning bidder with nothing!

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9d ago

Paul Vogelaar

•1 review

Yesterday I bought a few Omega watches, or so I thought. After I won my auctions they actually re-opened the bidding process again for another 24 hours!! Their claim is there were "technical problems" but they didn't bother to specify what those issues were exactly. It surely didn't affect the possibility to bid since there was hefty bidding done last minute on the auctions I won. Also one auction that started around the same time but was much less valuable and from a different seller remained mine, while others more valuable got re-opened. The customer service I called was pretty much useless, they simply told me that there was a technical problem and they are aware of the situation. My guess is that this is their way to keep up the prices lots sell for. This was their reply on trustpilot, appearantly they have alot of time to respond to negative trustpilot reviews and appear friendly, and very little time to actually speak to customers themselves. Reply from Catawiki 12 minutes ago Dear Paul, We’re sorry to hear you are experiencing issues with an item you won and then got extended. We have identified a disruption impacting all live auction ending between 18:00-21:00 last night. Due to a large outage our platform was not available for the majority of our users, this has resulted in users not being able to place bids while they normally should have had this opportunity. Please rest assured that extending our auctions is not something we do easily, this is measure we only put in place when the auctions are greatly affected by an outage like last night. We're very sorry for your inconvenience. Thank you for your understanding! * This reply is simply untrue. One other item I bid on that was less valuable and by another seller did infact remain mine. If the others were impacted, so would this one have been. Also there was hefty bidding going on last minute on the items that I won, and there are other reviews that confirm the same thing has happened to them also. Not happy with the price? Just extend 24 hours and tell people there was a technical issue.

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24d ago

Origin Gems

•1 review

I am a seller and unfortunately 2-3 times an item wasn’t paid by the bidder, but their system reoffererd the item without us aware and someone bidded 2 euros and won without our knowledge, this item we sold before because people kept not paying. The issue is now the person left negative review which affects our reputation, I think they should offer more protection against such cases as this is not fair. We even offered the customer another free fossil, but they are not responding. This is very unfortunate and a lack of customer service from catawiki. Really disappointing as I’ve been on Catawiki for 4-5 years and got 100% positive feedback and we are a small business that cares for customers. Really shameful on catawikis part. As it was their systems issue, and we have checked and AGAIN, their system has uploaded the item again when I’ve told atleast 3 representatives that this item wasn’t available and sold already???? At very best they should neutralise the review. 95726514

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1mo ago

Carlos

•1 review

I bought a lab diamond ring made of 18k white Gold that would usually cost 5 times more. As soon as it arrived I took it to 3 different jewelry stores in my city to have it checked out. All of them told me that it was indeed real.. I honestly don't know how the seller does it but I'm more than happy to have saved a fortune

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2mo ago

Nourhan Amgad

•1 review

not to be trusted, does vouch for its sellers, does not guarantee performance of its vendors. I’ve purchased an item and paid for it and for the shipping. When it was not delivered, Catawiki didn't do anything either to discipline or to delist the vendor.

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5mo ago

Tucker & Swig Pundit

•1 review

WORD OF WARNING FOR THOSE THAT WANT TO SELL ON CATAWIKI: I decided to sell Apollo 11 Nasa photographs and at the beginning it went ok but after a while I noticed Catawiki were not letting some countries see my entries but were sending another person's across all countries, because they sell far more items on Catawiki than the average seller so they pay Catawiki far more commission. Catawiki staff are obviously behaving in a corrupt manner. I have attached photographs to back up my point regarding their favouritism towards big sellers. If you look at the pictures its blatantly obvious how corrupt catawiki is and how they are breaking fair competition laws as laid out by the EU. They have made it a nightmare for the average seller, and this should be taken up by a legal official as the photos I sell are identical to the other sellers, but it is clear from the pictures attached that there is corruption. All of the high figures are for the other seller and their 'x' is inside the bracket. Catawiki have no problem with me buying from them but they block most of what I try to sell. Their experts, when questioned, know little about their specialist areas. They should hang their heads in shame. I have so much proof there can be little or no argument regarding corruption. There is no option to include the photos on this site but can be seen on Google reviews

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9mo ago

Catawiki

Weekly auctions for special objects

Catawiki reviews

The community submitted 24 reviews to tell us what they like about Catawiki, what Catawiki can do better, and more.

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