Catawiki

Weekly auctions for special objects

1.3•24 reviews•

25 followers

Weekly auctions for special objects

1.3•24 reviews•

25 followers

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Catawiki reviews

The community submitted 24 reviews to tell us what they like about Catawiki, what Catawiki can do better, and more.

1.3

Based on 24 reviews

Review Catawiki?

Catawiki has received overwhelmingly negative feedback from users, with numerous complaints about counterfeit products, poor customer service, and unfair auction practices. Users report receiving fake items and facing difficulties in obtaining refunds or support. Sellers express frustration over Catawiki's handling of unpaid items and claim favoritism towards larger sellers. Additionally, technical issues have led to auctions being extended without clear explanations, causing dissatisfaction among bidders. Despite a few positive reviews praising the marketplace and sellers, the overall sentiment is largely critical, highlighting significant trust and reliability concerns.

+21

Summarized with AI

Cons

poor customer service (12)

lack of buyer protection (9)

unfair seller treatment (9)

unreliable shipping (5)

counterfeit items (4)

manipulative experts (4)

technical issues (3)

unresponsive customer support (2)

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Cons

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Carol Randall

•1 review

Catawiki, the online auction, requires that a winning bidder (Buyer) deposits a sum equal to the price of the item plus a set shipping charge; delivery to an island costs slightly more. I had winning bid for a sofa and two chairs. I paid Catawiki 700 Euros for the furniture, 350 for shipping, 66 for Catawiki commission for 1,116 total. Seller required to ship promptly but after several weeks the items were still in Italy with the Seller, Arrediantiquariato Napolitano Carmine. They claimed arrangements had been made but the transport was delayed because of the holidays. Catawiki offered to cancel the sale, but the Seller promised me that shipping was imminent so I declined to cancel. A month after the sale Seller notified me that he had just discovered that I lived on an island and he demanded more. I didn’t want to start over searching for furniture so I agreed to pay more directly to Seller based on Seller’s promise that there would be no additional charges. Catawiki was not involved. A week later the shipper claimed he needed to rent a special truck because of the road to my house, even though I drove over it every day in an SUV and I had never ever had a problem with a delivery. Seller demanded another 180 Euros and I canceled the sale. Seller put in a claim to Catawiki for Shipment costs in excess of 650 Euros. Catawiki ignored all my statements, which were supported by copies of Seller’s emails and texts, and they approved Seller’s request for payment. My demands for copies of Seller’s emails and invoices was refused by Catawiki and I have never been told by Catawiki how much they intend to give him from my deposits, which means I have no way of knowing whether Seller’s claim includes charges that I had already paid him directly. Furthermore, Catawiki should be limited to paying from my shipping deposit, 350 Euros, and not take from moneys I deposited for the items.

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1yr ago

İdris Elibol

•1 review

The experts are very uninformed and unfair. They manipulate people according to who they want, there is no equal sales environment.

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1yr ago

Semion Korchagin

•1 review

parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will for for them to punish BTW - my reviews on their website they delete. All other review websites - only negative reviews.

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2yr ago

Ben Duns

•1 review

Blocked after raising concerns about bias with middle management - rotten company culture Despite initial challenges, I built a strong reputation as a high-frequency, high-volume seller with 100% KPIs, perfect customer feedback, and consistent sales performance. After noticing repeated basic mistakes by “Experts” relying on personal opinion rather than data, rejecting my lots while accepting identical submissions from other sellers, and communicating only via copy-and-paste Macro messages clearly built into their emailing system. I raised more serious concerns I'd witnessed to the Catagory Lead, notably internal bias and unfair treatment of submissions, with the goal of having a constructive discussion with management to improve processes. Instead, over nearly two weeks, the Category Lead for Music & Movies avoided engagement: first “travelling” for four days, then “sick” for another four, and repeatedly pushing to move the discussion offline via phone (avoiding any written record). Responses deflected from the issues entirely, focusing instead on my KPIs, which were flawless, rather than addressing the suspicious behaviour of their team. When I redirected the conversation to my original concerns and set a deadline for a meeting, my account was abruptly blocked. The official reason? A vague accusation of “insulting/harassing customers or staff,” with no examples. Catawiki claims to “have evidence” but refuses to share it, making it impossible to understand or respond. From my experience, their reactive non-engaging behavior reflects a culture lacking openness, accountability, and fairness, seemingly reinforced from the top down. Combined with other questionable practices, it has destroyed any trust the public has in the platform. My advice to anyone reading: avoid at all costs they are not operating ethically

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17d ago

Peter Post Uiterweer

•1 review

Warning: Fake product. I received an item that was presented as authentic, but clear signs indicate it’s a counterfeit. Materials, branding, and serial number do not match the original standards. Not recommended. ⸻ Attention : Produit contrefait. J’ai reçu un article présenté comme authentique, mais plusieurs éléments prouvent qu’il s’agit d’une contrefaçon : matériaux, marquages, et numéro de série sont incorrects. Je déconseille fortement ce vendeur. ⸻ Achtung: Gefälschtes Produkt. Ich habe einen Artikel erhalten, der als authentisch angeboten wurde, aber eindeutige Anzeichen einer Fälschung zeigt. Materialien, Logos und Seriennummer stimmen nicht mit dem Original überein. Nicht zu empfehlen. ⸻ Waarschuwing: Nepproduct ontvangen. Het artikel werd aangeboden als origineel, maar is overduidelijk een vervalsing. Materialen, merktekens en serienummer wijken sterk af van het origineel. Deze verkoper is niet aan te raden. ⸻ Advertencia: Producto falsificado. Recibí un artículo que se anunciaba como original, pero claramente es una falsificación. Los materiales, logotipos y número de serie no coinciden con los estándares auténticos. No recomiendo a este vendedor. ⸻ Attenzione: Prodotto contraffatto. Ho ricevuto un articolo presentato come autentico, ma ci sono evidenti segnali che si tratta di una copia. Materiali, marchi e numero di serie non corrispondono agli standard originali. Sconsiglio questo venditore.

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2mo ago

João Carvalho

•3 reviews

Catawiki relists sold and unshipped lots to be sold again leaving winning bidder with nothing! There is NO point bidding on Catawiki auctions, since if you bid on a no reserve auction on Catawiki, the very high chances are that the seller will refuse to ship the lot to the winning bidder and Catawiki allows such sellers to relist and sell such unshipped lots again and again, until the seller receives the price he or she expects. There are so many problems on Catawiki, problems with their customer support, huge problems with professionalism of their so-called "experts", problems with double standard treatment of buyers, problems with sellers not shipping lots after buyers (high bidder) won it and Catawiki allowing the seller to get away with not shiping/selling the lot to the high bidder. Catawiki is so manipulative in many sneaky ways, corrupt, incompetent and so unprofessional that it makes the Dutch people look really bad in front of the entire world.

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2mo ago

Paul Vogelaar

•1 review

Yesterday I bought a few Omega watches, or so I thought. After I won my auctions they actually re-opened the bidding process again for another 24 hours!! Their claim is there were "technical problems" but they didn't bother to specify what those issues were exactly. It surely didn't affect the possibility to bid since there was hefty bidding done last minute on the auctions I won. Also one auction that started around the same time but was much less valuable and from a different seller remained mine, while others more valuable got re-opened. The customer service I called was pretty much useless, they simply told me that there was a technical problem and they are aware of the situation. My guess is that this is their way to keep up the prices lots sell for. This was their reply on trustpilot, appearantly they have alot of time to respond to negative trustpilot reviews and appear friendly, and very little time to actually speak to customers themselves. Reply from Catawiki 12 minutes ago Dear Paul, We’re sorry to hear you are experiencing issues with an item you won and then got extended. We have identified a disruption impacting all live auction ending between 18:00-21:00 last night. Due to a large outage our platform was not available for the majority of our users, this has resulted in users not being able to place bids while they normally should have had this opportunity. Please rest assured that extending our auctions is not something we do easily, this is measure we only put in place when the auctions are greatly affected by an outage like last night. We're very sorry for your inconvenience. Thank you for your understanding! * This reply is simply untrue. One other item I bid on that was less valuable and by another seller did infact remain mine. If the others were impacted, so would this one have been. Also there was hefty bidding going on last minute on the items that I won, and there are other reviews that confirm the same thing has happened to them also. Not happy with the price? Just extend 24 hours and tell people there was a technical issue.

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3mo ago

Origin Gems

•1 review

I am a seller and unfortunately 2-3 times an item wasn’t paid by the bidder, but their system reoffererd the item without us aware and someone bidded 2 euros and won without our knowledge, this item we sold before because people kept not paying. The issue is now the person left negative review which affects our reputation, I think they should offer more protection against such cases as this is not fair. We even offered the customer another free fossil, but they are not responding. This is very unfortunate and a lack of customer service from catawiki. Really disappointing as I’ve been on Catawiki for 4-5 years and got 100% positive feedback and we are a small business that cares for customers. Really shameful on catawikis part. As it was their systems issue, and we have checked and AGAIN, their system has uploaded the item again when I’ve told atleast 3 representatives that this item wasn’t available and sold already???? At very best they should neutralise the review. 95726514

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3mo ago

Carlos

•1 review

I bought a lab diamond ring made of 18k white Gold that would usually cost 5 times more. As soon as it arrived I took it to 3 different jewelry stores in my city to have it checked out. All of them told me that it was indeed real.. I honestly don't know how the seller does it but I'm more than happy to have saved a fortune

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4mo ago

Nourhan Amgad

•1 review

not to be trusted, does vouch for its sellers, does not guarantee performance of its vendors. I’ve purchased an item and paid for it and for the shipping. When it was not delivered, Catawiki didn't do anything either to discipline or to delist the vendor.

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7mo ago

Catawiki

Weekly auctions for special objects

Weekly auctions for special objects

Catawiki reviews

The community submitted 24 reviews to tell us what they like about Catawiki, what Catawiki can do better, and more.

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