Desk360

Hi everyone! We’re very excited to release Desk360 v2 on Product Hunt! We have been waiting for the perfect moment to present our second version to PH, and made sure we have made several iterations to our product and let it reach maturity. Desk360 is a next-generation customer communication platform, offering 12 communication channels for maximum reach. Desk360 enables you to stay in touch with your customers through their favorite communication channels. Supporting your customers the way they want has never been easier. Core Features: - Automatically turn customer e-mail into support tickets. - Twitter, Facebook, and WhatsApp integrations for maximum coverage. - A support desk for your mobile users, right in your app with our SDK. - Bring the Apple App Store, Google Play, and AppGallery reviews for your app right into your Desk360 inbox. - Reply to your support requests with Desk360's purpose-built, next-generation, and user-friendly inbox. - Offer self-service options to your customers via custom FAQ pages, without the need for any code. Thanks for taking the time to read our comment! Please feel free to reach out to us if you have any questions.

Hi PH, Nil from Desk360 is here. I’m super excited to share Desk360 v2 with all of you today! 💖 What is Desk360? As a next-generation customer engagement platform, Desk360 will help you manage all of your customer messages coming from different channels on a single page so that you don’t have to sign in and out to different platforms every single time! 🔥 Who is Desk360 for? Desk360 is basically for everyone with customers, from e-commerce sites to app developers, from FinTechs to banking, to hospitals, to agencies. Literally everyone who gets in touch with their customers! 🤖 Why did we make this? We believe that no matter if they are big or small, every company needs to handle their customer support process without having a hard time and without paying lots of money to other CRM platforms. That’s how we come up with this idea: to help businesses to manage their interactions with the customers in the most effective way and give their customers the stellar customer experience. 👻 The customer engagement channels that can be integrated into Desk360: Facebook interactions & Messenger All Twitter interactions Instagram comments & DMs App Message Box both for iOS and Android (customizable SDK and Chat SDK) Customizable Live Chat Email App Store, Google Play Store & Huawei AppGallery reviews …and many more to come Hope you guys like it! ✌️

Hi there, It’s Dinçer from the Desk360 team. We have been working very hard for this project and now, we can proudly announce that Desk360 is the perfect way to gather all customer interactions on a single page! We have included lots of new feature including: - SLA management so that you can track the performance of your agents and first response times! - Ticket priority so that you can prioritize your customer messages and take immediate actions! - WhatsApp integration so that you can boost sales and give stellar support through WhatsApp! - Instagram DMs so that you can manage all DM messages directly on Desk360! - And many more... Hope you guys will like our product which makes the customer communication for your business easier!