Where did this feedback come from again?

Our first fast-follow after last week’s Inbox launch is adding a feedback source column inside projects.

We intentionally didn’t include a source column directly in the Inbox itself, to avoid clutter so that insights stay easy to grasp at a glance.

But if you’re ever curious about an insight’s origin, just click the mention number. You’ll see verbatim mentions along with their sources.

If you haven’t checked out Inbox yet, give it a try!

Here are some initial customer reactions:

“The inbox is wow. The changes make it so easy to spot the top user needs.”

“I’m digging the suggested projects!”

“Love the auto-adding insights to projects. Grouping items just got way easier.”

Recent updates:

We’ve rolled out several updates in the past few months. Here are the highlights:

✨Kraftful Inbox✨

• Unified insights from all your sources in one place.

  • Auto-suggested projects with one-click sorting

  • Inbox analysis refreshes daily into ONE list of unique insights with a clear count of mentions across all your sources.

  • Historic insights neatly grouped by month under All Insights

• Bugs as an insight category for support sources.

• Repository page that also shows volume of feedback by source over time.

• Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.

• Ongoing sync for Zendesk, Intercom, Gong, Hubspot, Slack, Salesforce, and Freshdesk is now available on our Enterprise plan. Ping our team to learn more.

• Ask AI now has verbatim user quotes.

• New integrations with Discord, Reddit, Twitter (aka X), Amazon, and Slack channels.

• Ability to hash PII on enterprise accounts. Reminder: we’re SOC 2 Type 2 compliant!

• All your original user mentions now automatically translate to English or your preferred language!

• A visual chart of trends across your feedback sources over time.

• Turn insights into PRDs and user stories and sync to Jira or Linear

• Organize insights into projects and create a roadmap with Now, Next, Later.

• AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.

• Improved analysis with the new GPT‑4.1 models.