Learn more about the new Inbox

✨Introducing Inbox✨

This week, we’re gradually rolling out Inbox.

Inbox is a complete redesign of our platform with powerful new AI analysis to supercharge your product workflow.

Here’s what’s new:

1. Unified insights: Each insight now combines recent feedback from all your sources in one place.

2. Auto-suggested projects: Kraftful now automatically suggests projects for each insight or creates new ones if a relevant project doesn’t already exist.

3. Inbox Zero, simplified: Move insights into AI-suggested projects with just one click, making it easier than ever to stay organized.

4. Daily updates: Your inbox analysis refreshes daily, giving you ONE list of unique insights, with a clear count of how often each insight has appeared across all your sources.

5. Historical insights: All past insights remain accessible under “All Insights,” neatly grouped by month, while Projects remain the home for actionable insights.

6. Revenue impact of latest insights: Insights will show revenue impact when connected with HubSpot deal-size data or Kraftful user profiles.

Want to see Kraftful Inbox in action?

Join our resident product expert, Connor, for a deep-dive demo next Tuesday at 9am PST. RSVP here.

We’ll cover getting started, managing projects, creating user stories, PRDs, surveys, and more.

This will be a casual, non-recorded event. If you can’t make it, feel free to book a personal demo.

Recent updates:

We’ve rolled out several updates in the past few months. Here are the highlights:

• Bugs as an insight category for support sources.

• Repository page that also shows volume of feedback by source over time.

• Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.

• Ongoing sync for Zendesk, Intercom, Gong, Hubspot, Slack, Salesforce, and Freshdesk is now available on our Enterprise plan. Ping our team to learn more.

• Ask AI now has verbatim user quotes.

• New integrations with Discord, Reddit, Twitter (aka X), Amazon, and Slack channels.

• Ability to hash PII on enterprise accounts. Reminder: we’re SOC 2 Type 2 compliant!

• All your original user mentions now automatically translate to English or your preferred language!

• A visual chart of trends across your feedback sources over time.

• Turn insights into PRDs and user stories and sync to Jira or Linear.

• Organize insights into projects and create a roadmap with Now, Next, Later.

• AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.

• Improved analysis with the new GPT‑4.1 models.

Try it out!