Even better Trends!
We shipped two improvements to Trends:
CSV cells are now plotted on the chart based on date: When you upload a CSV file, just map a date column, and your feedback will show up on the Trends chart exactly like feedback from our integrations.
View Trend mentions by day, week, month.
Trends are available on all Pro, Team, and Enterprise plans.
Give it a try and let us know what you think!
Recent updates:
We’ve rolled out several updates in the past few months. Here are the highlights:
Trends 2.0 powered by your Project organization
✨Kraftful Inbox✨
Unified insights from all your sources in one place.
Auto-suggested projects with one-click sorting
Inbox analysis refreshes daily into ONE list of unique insights with a clear count of mentions across all your sources.
Historic insights neatly grouped by month under All Insights
Bugs as an insight category for support sources.
Repository page that also shows volume of feedback by source over time.
Deal sizes now sync directly from Hubspot to show you the revenue impact of your product work.
Ongoing sync for Zendesk, Intercom, Gong, Hubspot, Slack, Salesforce, and Freshdesk is now available on our Enterprise plan. Ping our team to learn more.
Ask AI now has verbatim user quotes.
New integrations with Discord, Reddit, Twitter (aka X), Amazon, and Slack channels.
Ability to hash PII on enterprise accounts. Reminder: we’re SOC 2 Type 2 compliant!
All your original user mentions now automatically translate to English or your preferred language!
A visual chart of trends across your feedback sources over time.
Turn insights into PRDs and user stories and sync to Jira or Linear.
Organize insights into projects and create a roadmap with Now, Next, Later.
AI-generated surveys and user interviews that collect and analyze feedback from thousands of users in minutes.
Improved analysis with the new GPT‑4.1 models.
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