Are you launching soon? Do you have Customer Support figured out?

A few inquiries and observations for those launching products or setting up Customer Support... Looking across the web, not all websites have Help Centers or support at all. I noticed that most sites simply throw a Chatbot on to handle some inquiries, but I've also been told that most of them give inaccurate responses and quite frankly sound robotic (like a chatbot). In short, website visitors don't really feel assisted, they feel like they get lazy customer service.

Where do you post information to guide customers?

Is it organized and accessible or does someone have to contact you first?

I launched DeskHelp AI today! It's a Free AI Customer Support tool that creates support content for you by scanning your website. All of your FAQs, Videos, Guides, and more accessible in one place. Deliver on-demand help to website visitors with an AI Chat Assistant to answer customer questions 24/7 with informed, human-quality responses. Get hands-on when necessary with Live Chat, Contact Forms, and HelpCast Screensharing!

https://www.producthunt.com/posts/desk-help-ai

How are you handling support right now?