Alterra Answers - AI assistant for customer service automation in Zendesk

Alterra Answers is an AI-powered app for Zendesk that instantly resolves support tickets by finding the right answers in Zendesk Guide.

It helps companies to reduce support costs and improve customer satisfaction thanks to shorter time to resolution.

Chris Messina

6yr ago

Alterra Answer Bot for Slack - Access company's knowledge right in Slack. Just ask the bot!

Access your corporate knowledge base or wiki right in Slack, in an intuitive, conversational way. Just ask the bot questions, in plain English, as if you are asking a teammate.