Tom Figs

This is my first PH post although I have been an avid PH follower for several years. Recently, I had subscribed to a 2 week "free" trial of a product featured on PH and decided to cancel a few days before the trial period expired as the product was not the right fit for our team at this time. When I opened the subscription management screen I could not find any "cancel" option and a simple message instead read, "contact support to cancel." Alright, I just hoped that the support would process my manual request before charges would incur. I sent off the email and the next day they replied with what began as a series of negotiation tactics to avoid me from cancelling. I'll provide a direct excerpt from one of the emails for example purposes, "What do you think about having a subscription for 2 months, we'll schedule the whole process according to your availability? After that period, if you feel like we are not a match - we'll be able to give you a refund for the money you paid." This is not a practice I have seen widely used and as a SaaS founder myself, wondering what everyone's take is on this practice and if you found it helpful to implement and avoid cancellations or did you find more people were simply irritated by the process? I'm sitting on the "irritated" side of the camp but maybe I'm just alone in this way of thinking...?