Lyondhür Picciarelli

Lyondhür Picciarelli

#SheerSimpleIsLicious

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Kiwi hyggenik polymath.

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Clarity about Security, Data Privacy and Pricing?

Hey @Voicenotes team,
Congratulations on the great launching. It seems you have designed a much needed experience for what will ultimately solve our note-taking and note-reusing needs.
I would however ask you to help me understand a few things that are not very clear yet with the product offer and not to be found in your website.
1. Security and User Data Access: I assume Voicenotes doesn't offer E2EE and full user data privacy. Why would that be? The website says data is encrypted at rest, but I could not find much about who has access to the data, and why access personal content from users (private notes and thoughts) at all in the first place?

2. User Data Protection: The Privacy Policy says "your notes and data stays only between you and Voicenotes", but there are several terms in which you describe sharing or even deleting user data. Could you bring some clarity here? Voicenotes doesn't seem to be explicit about how it complies with GDPR, LGPD, California Data Protection and other exisiting regulatory user protection laws and frameworks (at least this cannot be found on the website).
3. Free tier: there seems to be a little of a dark pattern here, where the free tier isn't explicitly clear about its limitations. Would this be intentionally obscure so that the users convert to paid tiers? If not, what actually can someone do with the free tier? What are its limitations, usage terms, etc?
-- Reason being because sometimes it may take a longer trialing journey for a user to feel sufficiently confident to make such an important shift as to choose a new repository of personal thought and notes.
I would love to try and leverage the experience and features designed with Voicenotes. However I, like others, am bound to so many industrial and discretionary NDAs that it would be so easily breached if I did unless the above is clearer, truly private/safe for the user and more explaining of its compliance parametres.
Cheers for your time.

Ryan Hoover

5yr ago

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