About
Faye is a customer support helpdesk for Web3. Web3 users are growing exponentially but capability to support them scales linearly. Web3 is still relying on outdated tools and manual workflows, which can be both inefficient and costly. With the complexity of blockchain transactions, resolving customer enquiries can take up to 12 minutes per enquiry. This puts a huge strain on companies, who may need to hire extra support staff just to keep up with customer demand. We are building a customer support helpdesk to help Web3 companies automate their customer enquiries. Our chatbot uses AI to provide a seamless conversational experience that explains blockchain in layman terms. We also index blockchain data so that troubleshooting blockchain transactions can be done faster and easier.
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Founders, what do you do when you're feeling demotivated?
Starting a company can be an intense experience, filled with highs and lows. There will be moments when it feels like progress has come to a standstill and doubts start to creep in, making you question your ability to succeed. So, how do you deal with these challenges? I still remember something Brian Armstrong, the CEO of Coinbase, once said: "Just keep building, show up every day, and take small steps forward consistently. Eventually, positive things will happen." This advice has stuck with me ever since.
Do you feel embarrassed when launching your MVP?
Do you ever feel embarrassed when someone pays for my product at the MVP stage? I try my best to overcome that feeling because I want to push the product out as quickly as possible and gather feedback. I believe it's more valuable to address the right problem with an imperfect product rather than tackling the wrong problem with a polished one.
Share the structure of your startup pitch deck!
Happy to share mine to kick off the discussion! But first, a few important note for pitching: - Focus more on the problem; less on the solution - Identify the "killer" slide and spend more time on that part. It can be your traction, your technology, or your time. - Presentations have time limitation but don't try to squeeze everything in. Leave some room for your pitch. Pause when you need to. My presentation flow, assuming a 5-minute pitch: 1. Cover page + One-liner 2. Team 3. Problem 4. Solution 5. How it works x3 (Only going through very briefly) 6. Traction 7. Market size 8. Market landscape 9. Monetization plan 10. Roadmap 11. Call to action (What you're asking for) What do you guys think? Let's discuss!