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- ProProfs Help Desk 2.0Help Desk Software for Creating Better Support ExperiencesMar 2020
- ProProfs Live Chat Plugin for WordpressLive Chat Wordpress Plugin: Customer Support in Real-TimeSep 2018
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Best live chat to improve customer experience?
Hi all, I'm currently helping a young startup to improve their sales and ecommerce. The product itself is quite pricey so potential buyers are usually try to get personal contact. Would like to improve that experienced that having zendesk support and tidio for live chat is slowing down operations. Would love to hear your experience on best integrated tools :)
I'm looking for a live chat SaaS that supports multiple websites/sub-accounts. Any ideas?
I'm currently using drift to have live chat on 3 different websites. That means 3 different accounts with a ton of switching back and forth between them when I have to run to respond to a customer. I'm simply looking for a live chat SaaS where you can have multiple sub-accounts and add multiple websites with different branding. That could be one of two ways: 1. Either something like gmail or twitter where switching between multiple top level accounts is quick and painless 2. Something like google search console or domain management or google analytics, where you simply have one top level account and you can switch between multiple "properties" (which in this case would be live chat for different websites) Anything like this out there?
What specific areas do you need help as a founder to grow your SaaS product or Business?
A - Getting relevant and contextual insights B - Getting the right mentors C - Raising capital and meeting the right investors D - Accessing the right tools and templates E - Getting information and joining the right incubators and accelerators F - Hiring best in class talent We are building a SaaS network and your responses will help us be more contextual Thanks a ton in advance