Corey G ™

Today morning I got a customer complaining about our tool. His concerns were centred around the design and user experience. He seemed disappointed. I understand our platform came short of his expectations. Now I am trying to follow up with him to get the details like what he was trying to do, what was his expected outcome and what turned out differently. Btw, have you faced a similar situation in your product journey? Let me know how did you manage such a situation.

I've got a few calls booked with customers. I'm wondering if anyone has any good questions to ask outside of the basic "Do you have any feedback?" type questions.