Dana Harper

Remember when products designed for consumers unexpectedly revolutionized how businesses operate? For example, Discord started as a chat app for gamers but is now essential for remote teams.

Its journey from gaming-focused platform to business tool is fascinating:

• Originally built for gamers needing low-latency communication

• Features like server organization, voice channels, and role permissions were perfect for gaming

• Discord thrived during the pandemic as businesses discovered its community-building strengths worked brilliantly for remote collaboration

• Now powers everything from customer communities to virtual events

As a small team, we need honest, targeted insights, but we haven t even set up a feedback loop yet. How can small teams get actionable feedback from potential customers without getting buried in vague comments?

I m curious:

• Have you found short surveys more effective than quick one-on-one calls or in-app prompts?

• What questions did you ask to cut through generic looks good replies and reveal real pain points?

• When did you first reach out right after signup, post-demo, or on a regular schedule and how often did you check in?

• Finally, what lightweight tools or simple templates made the process easy for your users and team?

Student burnout, anxiety, and isolation are more common than ever, especially with remote learning and academic pressure. I ve seen some early-stage tools try to address this, but I wonder what more can be done.

How do you think AI can actually help improve student mental health and well-being?