Maker History
- CrispGive your customer messaging experience a human touch
- Overlay by CrispNov 2024
- MagicReply by CrispJun 2023
- Crisp WidgetNov 2022
- Crisp 3.0Oct 2019
- Crisp Status PageJul 2018
- Crisp LivechatJul 2017
- Crisp 2.0Mar 2017
- CrispJan 2017
- CrispDec 2015
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Joined Product HuntJune 6th, 2015
Forums
Live Chat vs Email Support. What works best for SaaS?
For the last 12 months, we've been using live chat as a support tool for our bootstrapped testimonial SaaS, Senja. Today we decided to kill it, reason being that it creates unrealistic expectations for customers and it makes room for _very_ low quality conversations (will write more about this soon). Now I'm wondering if anyone else has had similar experiences. What are you using for your support and why?