About
Head of Customer Success in FinTech. Focused on optimizing customer experience, enhancing retention strategies, and leading high-performing success teams. Committed to driving customer satisfaction and aligning business goals with client success. Started my career as a support agent, gaining firsthand experience in customer interactions and problem-solving. Through continuous growth and dedication, I transitioned into leadership and now oversee both the Customer Success and Support teams. Passionate about building scalable support structures, improving operational efficiency, and fostering a customer-centric culture. Experienced in developing self-service solutions, streamlining processes, and implementing proactive engagement strategies to maximize customer value.
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Hey friends!
I m Arina, the marketing manager at EasyStaff as many of you already know.
Today, I m sharing something that means a lot to me and to our entire team (thx @edgalimov).
How do you minimise churn rates for your services/products?
Since the start of the year, over 30 people have approached me about working together only a few actually paid.
The paying clients were straightforward: they booked, paid, and it was done.
The rest asked endless questions and wanted previews, and then disappeared out of nowhere.
How many hours do you think a workweek should have? (And what's the answer from big companies)
The standard we've known since Henry Ford's time is 40 hours a week.
However, today I came across this article:
Google 60 hours a week is what it demands from its engineers.