Arda Bayram

Was wondering what are the best affordable live support tools for customers out there. Intercom is a quite popular one, but can be expensive for new startups. I've been looking into https://www.btw.so/ and https://www.chatwoot.com/ for the product I am building - https://www.producthunt.com/upco... Any other recommendations?

Forms? Email? Chatbox? Jump on the phone? We're currently trying to gather feedback from our users to improve our product but are unsure of the best way to go about it. I personally find it annoying when companies constantly send me emails asking to provide feedback on my experience (who has the time!). So trying to be mindful of my own preferences when reaching out to our own customers. Any advice is appreciated!