Zefi.ai

Transform the voice of your customers into value.

5.0•34 reviews•

1.5K followers

Transform the voice of your customers into value.

5.0•34 reviews•

1.5K followers

Visit website

Data analysis tools

•

Business intelligence software

Zefi is a Customer Insights platform. It lets companies prevent churn, grow faster, and stay ahead of their competition and changing customer needs. Zefi helps Product and CX teams by automating the analysis of all customer feedback and conversations - calls, surveys, customer support tickets, reviews, and social media - and providing real-time actionable insights to 10x their products and increase user satisfaction.

This is the 2nd launch from Zefi.ai. View more

Zefi 1.0

Transform user voice into value

Zefi helps reduce churn, increase revenue and stay ahead of competition by automating the analysis of all customer feedback - calls, surveys, customer support tickets, reviews, and socials - and providing real-time actionable insights to 10x their products.

Free Options

Launch tags:

User Experience•SaaS•Artificial Intelligence

Launch Team / Built With

Alexandros Fokianos

Zefi.ai

Maker

📌

Hi Product Hunt Community! 👋😺 I'm Alex, former Product Manager and now Co-founder and CPO at Zefi.ai. Today, we're thrilled to launch Zefi 1.0! 🔥🔥🔥 Since our last launch, we shifted our focus from an AI copilot and issue-tracking system for product teams to a more focused Voice of Customer (VoC) platform that provides insights from the analysis of multiple customer interaction sources, such as surveys, user interviews, support tickets, reviews, etc. What we do now: Zefi automates analysis across all user conversations, integrating channels from reviews and support tickets to calls, surveys, and user interviews. With real-time insights into customer experience and product trends, Zefi empowers companies to stay ahead of ever-evolving customer expectations. Through native integrations, Zefi centralizes qualitative data and translates it into actionable insights to help companies reduce churn, boost customer satisfaction, and fine-tune their product roadmaps. Our automatic tagging and sentiment analysis feature further streamlines this process, generating insightful reports and charts to save teams countless hours of manual work. 🤖📊 What we don't do anymore: We don't connect anymore with any issue-tracking system and don't allow you to create tickets directly inside Zefi. This doesn't mean that our vision has changed. We still want to provide Customer Experience and Product teams with an all-in-one product platform but we finally understood where to start. After months of hard work, I'm beyond excited to share Zefi 1.0 with you! Huge thanks to our amazing team for making this happen. 🙌 Curious to learn more about how you can harness the power of your customers’ voices? Feel free to reach out with any questions, or head to our website to sign up and schedule a demo. Let’s make today epic! 💫

Report

9mo ago

Leonardo Vezzati

Zefi.ai

Maker

@fok96 🔥🔥🔥

Report

9mo ago

Michele Pomposo

Tiledesk

@fok96 congratulations on your launch! I'm intrigued by your integration with Zendesk - what's your main use case for it? I know that some of our customers are already using Zefi and it would be great to provide them more value from the conversations and tickets they are managing through our AI agents

Report

9mo ago

Alexandros Fokianos

Zefi.ai

Maker

@michelepomposo Great question! Many customers are already using our Zendesk integration to automatically categorise feedback and issues from customers. With Zefi you can reduce to zero the time spent tagging conversations and can easily check what's the biggest issue or opportunity on your product :) Can't wait to integrate with Tiledesk as well!

Report

9mo ago

Leonardo Vezzati

Zefi.ai

Maker

@fok96 @michelepomposo Looking forward to this collaboration Michele!

Report

9mo ago

Ruben Lozano

Lyssna

@fok96 Congratulations team!! Tools like Zefi helps teams to improve products.

Report

9mo ago

Nunzio Martinello

Akiflow

We have been happy customers of Zefi for almost a year now, can't recommend enough! Great team, quick at adding features and fixing bugs, and amazing product!

Report

9mo ago

Leonardo Vezzati

Zefi.ai

Maker

@nunziomartinello Thank you Nunzio. I'm extremely happy to collaborate 💪

Report

9mo ago

Alexandros Fokianos

Zefi.ai

Maker

@nunziomartinello Happy to have you on our side from the very beginning!