twilio

Build the future of communications

3.6•10 reviews•

43 followers

Build the future of communications

3.6•10 reviews•

43 followers

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Messaging apps

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Video and Voice calling

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Cloud Computing Platforms

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

This is the 28th launch from twilio. View more

Twilio Frontline

Connect salespeople to clients with security and compliance

Twilio Frontline, the programmable sales engagement solution, is a mobile-first application for salespeople to build personalized digital relationships with clients over channels like SMS, WhatsApp, Voice, and Chat while maintaining security and compliance.

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Launch tags:

Messaging•Sales•Customer Communication

Launch Team

Marc Devens

twilio

Maker

Hey Product Hunters! 👋 I’m Marc, a Product Manager building Twilio Frontline. Our team is super excited to announce that Frontline, our mobile-first application for sales, is Generally Available. Now salespeople can manage conversations across SMS, MMS, WhatsApp, voice, and chat in a single app. 🤔 Why we built Frontline In a digital-first world, the ability to connect with prospects and customers across the channels they prefer has never been more important. But for many sales teams, it's a hassle. They’re typically left using their own personal devices (and phone number) for channels like SMS, WhatsApp, and voice. It causes inefficient app-switching, mixes personal conversations with work, and exposes businesses to massive regulatory risks. We solved company-issued email decades ago, but what about mobile-first channels like SMS, WhatsApp and voice? That’s why we built Frontline! 🪄 What Frontline does Twilio Frontline delivers programmability, compliance, and an employee-friendly user experience. It provides full API access to all of your customer interactions using Twilio Conversations, and it can integrate with any CRM. Over the past few months, we’ve also added native voice calling, HIPAA-eligibility, and a web interface. Frontline enables businesses to find the perfect balance between compliance requirements, ease of use, and consumer experience – simplifying the process of building client relationships on a foundation of trust. You can learn more about our launch from our blog post, and I’d love to answer any questions that are out there! ✨ Blog post: https://www.twilio.com/blog/twil... 🤩 Demo: https://www.twilio.com/go/frontl...

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3yr ago

Ryan Krueger

@mdevens Looks amazing, well done!

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3yr ago

Engin Bodur

Congrats, looks amazing!

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3yr ago

John Nix

Great product Mark Devens and team, customers across the globe are looking for tools to meet this need and Frontline hit the mark.

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3yr ago

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twilio Launches

Twilio Frontline Connect salespeople to clients with security and compliance

Launched on March 15th, 2022

Twilio Coding Gloves The world's first gloves built for developers.

Launched on October 20th, 2021

Twilio Engage Build hyper-personalized end-to-end marketing campaigns

Launched on October 20th, 2021

View all twilio launches

Do you use twilio?

3.6

Based on 10 reviews

Review twilio?

Twilio is praised for its robust communication APIs and ease of integration, making it a versatile tool for businesses needing reliable customer interaction channels. The makers of AI Patient Intake highlight its capability to facilitate SMS interactions. However, users frequently criticize Twilio's customer service, citing difficulties in account verification and support responsiveness. While its documentation is well-regarded, the pricing is often seen as high, particularly for smaller businesses. Despite these challenges, Twilio remains a powerful platform for those who can navigate its complexities.

Summarized with AI

Pros

communication APIs (3)

excellent documentation (2)

SMS integration (2)

Cons

high service fees (3)

poor customer service (3)

account verification issues (2)

Pros

Cons

Reviews

Helpful

innka dw

•28 reviews

An orchestration of connectivity, twilio CUSTOMER SERVICE +1 (8O5)-3O1 7O71 twilio PHONE NUMBER +1 (8O5)-3O1 7O71 twilio CUSTOMER SERVICE +1 (8O5)-3O1 7O71 twilio PHONE NUMBER +1 (8O5)-3O1 7O71 Twilio is the unseen maestro of modern communication, conducting messages, calls, and verifications with unparalleled finesse. Its API architecture is a temple of modularity, empowering developers with boundless possibilities. From SMS to VoIP, it bestows omnipresence upon businesses, dissolving the barriers of geography. Yet, its complexity demands reverence; a novice may falter amidst its labyrinthine capabilities. Pricing, though fair for its stature, can amass into an unforeseen leviathan for the unwary. Nevertheless, for those who wield its potential with wisdom, Twilio transforms the ordinary into the extraordinary.

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4mo ago

Federico Ruiz

used twilio to build

AI Patient Intake

(109 points)

Users can interact with Puppeteer via SMS through Twilio.

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1yr ago

Vali Valiyev

•2 reviews

worst customer service ever, they blocked our verified account. then asked to provide passport info etc after that business info, then everytime we provide and their list is keep increasing, they should stop this, bullshit, because of twilio slows downs our startup already 2 months

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2mo ago