Name: Survicate
Rating: 4.76 (17 reviews)

Survicate makes collecting and analyzing customer feedback effortless. Gather user insights through email, website, in-product, and mobile app surveys, and connect other feedback sources like reviews, support chats, interviews, and more. All your feedback lands in the Hub, where it gets categorized and analyzed automatically with AI, giving you meaningful, ready-to-use insights without the manual work. Use the insights to improve your product and give your customers exactly what they want.

Insights Hub brings feedback from all sources under one roof and uses AI to sort, analyze, and extract meaningful user insights. Chat with the Insights Assistant, get answers, and run follow-up surveys to learn more—all in one place.

Hey Hunters 👋 I’m Kamil, CEO of Survicate. I’m happy to introduce our latest product - Insights Hub - Customer Feedback Analytics. We’ve done a few launches here in the past that marked important milestones in our survey software evolution. But this one is special because it opens up a new chapter for our product. Today, we’re going beyond surveys. Let that sink in. For those of you who are not familiar with Survicate before this launch, here’s a quick wrap-up: ✔ Surprisingly robust survey software to collect feedback at any stage of the customer journey - via email, on your website, or deep in the product (web and mobile apps). ✔ NPS, CSAT, CES, PMF, user research, website feedback, feature prioritization, post-purchase, churn feedback - you name it, we do it all. ✔ Our customers mostly appreciate its flexibility, ease of use, native integrations, and the quality of our support. ✔ Serve 1500+ customers, mostly sticky digital products like Amplitude, Gympass, Pipedrive, Mixmax, OpenPhone, Getresponse, Smartlook, and TaskRabbit. That puts us not so far behind typical top-of-mind market leaders. We’re the underdog ;) ✔ We’re a team of 50+, with nearly half in R&D - shipping new things big and small weekly. ✔ Over 11 years in the game. 👴 Why Insights Hub? Our vision is ‘Little big company winning the customer feedback space’. We want to solve the customer feedback problem. Surveys are great for solving part of it - they allow you to ask for it whenever you know what you don’t know when your curiosity is very focused. We always wanted Survicate to go beyond that, satisfy your curiosity every day, sharpen your intuition, and uncover things you don’t know that you don’t know. According to our research (report coming up next month), the #1 obstacle to extracting insights from user feedback is data scattered across multiple sources/touchpoints. So here we are, trying to solve the biggest pain. How is it different from other tools out there? I wouldn’t be honest if I told you it is something the market has never seen before. I will leave that kind of style to some of our competitors. 😈 There has been an established category of Customer Feedback Analytics for years now. Most recently, a new wave of GPT-powered tools has been popping out weekly. What makes Survicate with Insights Hub different is: ✔ It’s the only software that combines (all) Feedback Analytics with a combat-tested, flexible, multichannel Survey Software. So, you are a click away from running a survey to investigate insights uncovered with Hub. ✔ We focus on delivering insights so you can have confidence when deciding what to do next. We're not trying to decide for you - that’s the fun part. Not creating PRDs or roadmaps - there are better tools for those. You don’t want the AI to take the credit for a successful launch after all ;) ✔ We don’t overcomplicate this. ✔ We aim to make it more accessible pricing-wise - not putting an Enterprise tag. Although some of the queries can be costly, we will introduce reasonable limits soon. We hope this is the right step in making Survicate the go-to tool for user feedback and customer research. Who is it for? If you asked me a few days ago, I would say it's mainly for Product Managers and user Researchers. But then I saw one of the early users from the Customer Success team using it to learn more about a particular account and Marketing teams hunting for insights for product positioning. So (FOMO hat on 🎩), chances are everyone curious who needs to know customers to do their job could find it helpful. We are looking forward to learning more use cases from you. Is it any good? We’re from Poland, and we tend to be humble and modest (I hope we smile more than most of Slavs😁), so at first, we wanted to call the AI chat feature ‘Research Sidekick’...but one of our users had a pretty strong opinion on that name, and we've changed it: “It's a little silly. I don't mind it, but I think Sidekick feels like it's not important enough. I think this is a really important thing that is nice. I almost want to call research mastermind or something. It's way more than just a sidekick. A sidekick makes me think, oh, it's scheduling interviews for me or something, whereas this is actually answering potentially big questions and maybe giving me a bigger view. It's like my crystal ball that I can look into and see, this is what people are saying. So I think it's more important than a sidekick. Sidekick feels like it discounts it. So I guess it’s pretty good 😉 But I would love to hear your feedback and hope you will try it. 🤞 I am happy to answer any questions about Insights Hub, Survicate - the product and the company - market, etc. - AMA it is.

@kamilrejent congrats, best of luck!!

@kamilrejent too humble, cool product, I'm curious to explore more

@alexdziewulska thank you for your support!

Looks like a cool tool. I have seen a few products in this space recently, what makes you different or better? Also what did you use to make the interactive "video" I was waiting for it to "play".

@ty_robb Thanks Tyrone! What makes Survicate's Insights Hub different is that: 👉 It’s the only software that combines all Feedback Analytics with a combat-tested, flexible, multichannel Survey Software. 👉 We focus on delivering insights so you can have confidence when deciding what to do next. We're not trying to decide for you. 👉 We don’t overcomplicate this. 👉 We aim to make it more accessible pricing-wise - not putting an Enterprise price tag. For the interactive demo, we used Arcade, it's recommended by Product Hunt ☺️

@ty_robb Thanks Tyrone, I explained how we're different in my post. It's mainly two things: - A combination of solid survey software with all feedback analytics - so you can listen, ask, and analyze customer feedback with one tool. - A lot of these tools try to automate too much further down the road, even creating roadmaps automatically or planning launches for you. Survicate is more of a user feedback layer on top of how you operate today. We're building the best tool for customer feedback and feedback only.

@kamilrejent thanks for sharing, yes I read that part. Perhaps I should have phrased it, why have you chosen this approach, but you have answered it. The automation gives scope for hallucinations and other AI related issues.

This looks really promising for gathering user insights! Can you elaborate on how Insights Hub integrates with existing survey tools?

@memphys_sk For now Insights Hub is deeply integrated with our own survey solution. 1) You can plug in surveys with open-text responses to get them categorized into relevant topics and insights. 2) Insights Assistant can answer your questions based on all your survey results, but also these individual text responses. In the upcoming weeks, you'll be able to plug in other survey platforms to get your answers categorized to. All new answers will be fetched in real-time, automatically. Do you have some specific survey tools in mind?