Record is an AI-powered Customer Support layer for B2B SaaS. It collects and analyzes user session data, providing insights and suggestions for action while providing one source of truth for collaboration when it comes to user issues.
Record is praised for its user-friendly interface, seamless integration, and strong privacy measures, making it a valuable tool for improving customer support efficiency in B2B SaaS. Users appreciate its ability to swiftly identify root causes of issues and provide actionable suggestions, reducing unnecessary back-and-forth communication. The recent launch of Record 3.0 has been well-received, with users noting its potential to revolutionize customer interactions by proactively addressing user issues. However, there was a complaint about unsolicited email list inclusion.
Record