PingMi has received positive feedback for its ability to enhance communication between cross-functional teams, particularly bridging gaps between tech and non-tech departments. Users appreciate its ease of use and seamless integration with platforms like Slack. The product's interface is praised for being user-friendly, and the customer support has been noted as strong, alleviating initial hesitations about adopting a new tool. Overall, PingMi is seen as a promising solution for managing project-related Q&As efficiently.