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MoonPay

Buy and sell crypto with one integration

3.3•53 reviews•

576 followers

Buy and sell crypto with one integration

3.3•53 reviews•

576 followers

•

Crypto exchanges

•

Payment processors

•

Let your users buy and sell crypto in a fast, simple and secure way. Trusted by the world’s leading wallets, applications, and marketplaces, MoonPay provides a seamless experience to help customers in more than 160 countries access the crypto economy.

Overview
Launches1
Reviews53
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Company Info

MoonPay Info

Launched in 2021 View 1 launch

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Do you use MoonPay?

3.3

Based on 53 reviews

Review MoonPay?

MoonPay receives mixed reviews, with users praising its ease of use and integration capabilities, particularly in the context of NFT sales, as noted by some users. However, many users express dissatisfaction with customer support and high transaction fees. Issues such as account verification problems, delayed transactions, and lack of transparency in resolving disputes are common complaints. While some users appreciate the platform's functionality, others warn against using it due to negative experiences with customer service and unresolved transaction issues. Overall, MoonPay's reputation is polarized, with significant room for improvement in customer relations.

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Cons

poor customer support (10)

account disabling issues (6)

high fees (4)

transaction delays (4)

verification issues (3)

Horrible! I've sent all my documents, but they just don't accept it. Sent my ID, all my bank statements, photos etc. Jesus, I just want to buy some crypto, is that hard?

3yr ago

Bad experience, too high fees

3yr ago

Horrible product.

3yr ago

MoonPay gallery image

MoonPay gallery image

MoonPay gallery image

MoonPay gallery image

Launch tags:

Fintech•Payments•Crypto

Launch Team

What do you think? …

Ivan Soto-Wright

MoonPay

Maker

Hi Product Hunt community! Ivan here, Co-Founder & CEO of MoonPay. It feels amazing to finally launch and share MoonPay on Product Hunt! After many hard years of work, failed products and late nights we now have MoonPay. We wanted a simpler way to buy crypto so we made one in 2019. We've come far in such a short time. We've processed over 5 million transactions and expanded our asset range to include over 80 cryptocurrencies. We're proud to be partnering with leading crypto companies and NFT marketplaces: Abra, Argent, Bitcoin.com, Dapper Labs, Matcha, Spot, TrustWallet, OpenSea, Zengo and many others, onboarding customers from over 160 countries. Our mission is to give the next billion people access to cryptocurrency. The only way we can accomplish this is through continuous innovation, which means we need to be listening to our partners and users! That's why this is an important step for us—we want to hear from you how we're doing and where we can improve. To celebrate our launch, we are offering 0% fees on your next crypto transaction! Just visit our website from the “get it” link above and the discount will be automatically applied. The promotion is valid for the next 24 hours. Give us a try and let us know what you think. To the moon! 🚀

4yr ago

@isotowright exciting!

4yr ago

Cecilia.ai

@isotowright Good job Ivan and all the team!!!

4yr ago

Valma Tikkakoski

MoonPay

Maker

@nirkouris Thank you for your support!

4yr ago

Stewart Barrett

Great work here and good luck with your launch!

4yr ago

Lummi

@isotowright Congrats on the launch :)

4yr ago

Product Hunt

Hunter

I've always been a big fan of B2B2C infrastructure like this, especially those that make crypto more accessible. Companies in this category that solve a real problem can grow verrrry fast. Not sure how much Ivan's willing to share about its scale but it's massive, despite (intentionally) staying out of the crypto/tech limelight (or moonlight? 🥁).

4yr ago

Stewart Barrett

Agree completely! And love to see people making crypto more accessible

4yr ago

MoonPay

Maker

@rrhoover Thanks Ryan. This is just the beginning, we have a long way to go! 🎢 🚀

4yr ago

@rrhoover @adrianpang Moon Pay is a scam. ___________________ Moon Pay wanted to charge me a 33% service fee to buy Ethereum for my Meta Mask Wallet deposit. Moon Pay does NOT answer their phone and direct users to as service email address that is fake and does NOT work. Moon Pay is a scam that I fully advise avoiding if you value your money.

4yr ago

Victor Faramond

MoonPay

Maker

Thanks for hunting us @rrhoover, very excited to be here today! Early 2019, we sat down with a couple of non-custodial wallet providers to bridge the gap between fiat and cryptocurrencies and we launched the first version of the MoonPay widget allowing users to purchase BTC and BCH using their debit/credit cards in EU and UK. Fast forward to today, we allow purchases of over 80 cryptocurrencies with a multitude of payments methods in 160 countries. More than 2M customers have used MoonPay through one of our partners with different use cases from a first investment in Bitcoin to a small ETH top-up to pay for gas fees. At MoonPay, we’re obsessed by User Experience (we’re always running dozen of experiments on our widget) but also Developer Experience (any web/mobile developer can set up our buy widget in a few minutes but can also leverage all the widget customisation features to make the user journey even more seamless). As a sneak peek, some new features our amazing team is working on as we speak: - Recurring purchases - Buy crypto with Instant ACH for our US customers - Support for Visa Direct and Mastercard Send on our sell feature - NFT direct purchase widget Let us know if you have some comments or questions!

4yr ago

Cecilia.ai

@rrhoover @vfaramond Amazing team. Cant wait to see you also on our Coin Nations Summit with more product announcements.

4yr ago

@vfaramond I've filled out the sales form a couple times to ask about integrating into an app and have gotten no replies. (once several months ago, and once a couple weeks ago).

4yr ago

Ivan Soto-Wright

MoonPay

Maker

@vfaramond @robert_richman sorry to hear that it slipped through cracks. Will flag with our team for a response @halseyhuth

4yr ago

@rrhoover @vfaramond it doesn't work for Mastercard credit cards..I keep getting "insufficient funds"

4yr ago

@vfaramond @halseyhuth @isotowright Still no response.

4yr ago