MoonPay receives mixed reviews, with users praising its ease of use and integration capabilities, particularly in the context of NFT sales, as noted by some users. However, many users express dissatisfaction with customer support and high transaction fees. Issues such as account verification problems, delayed transactions, and lack of transparency in resolving disputes are common complaints. While some users appreciate the platform's functionality, others warn against using it due to negative experiences with customer service and unresolved transaction issues. Overall, MoonPay's reputation is polarized, with significant room for improvement in customer relations.