HelpBar enables users to search help resources, navigate your product, and launch other “Extensions” from within your product, helping them get answers and achieve success quickly.
📖 The story of HelpBar:
At Chameleon we've seen so many customers try to improve their user onboarding and self-serve experience to drive product-led growth 🚀
❗️But there has always been a disconnect:
Customers invested a lot in making sure their help articles and docs were great, but users would just start chat or send support messages without exploring these knowledge bases.
A lot of the hard work on docs felt wasted or under-utilized 😔
It needed to be *much* easier for users to get access to docs, and it needed to be where they were working (in the product)
As Chameleon 🦎 is good at doing stuff in-product, we saw the opportunity to bridge the gap, and built HelpBar 🔎, which lets users search from inside the product.
They can search your help articles, developer docs, blog, learning hubs etc. Just add your top-level URL and we'll pull in the content.
AND we enabled ✨ AI (using GPT) so users can ask questions and get summarized answers from these resources.
They can also navigate to other pages in your app, or launch "actions" / shortcuts with other tools, such as:
- booking a call in-app via Calendly / Chili Piper / Hubspot
- submitting a form via Typeform / Airtable
- review a clickable prototype or demo via Figma / Navattic / Arcade etc.
- watch a full-screen video via Loom / Wistia / YouTube etc.
So there's a lot that's possible through this search interface, which can be triggered using CMD+K or any keyboard shortcut you set (you can also set a click target on your page or use the API).
We spent a lot of time working on this and found a way to make this affordable for us, so we're offering it for free 🤑
(The way we will monetize is by driving awareness of our core product which is paid.)
Happy to answer any questions about the product, our strategy, Chameleon, our launch approach etc.
Thanks in advance for your support and interest 🙏
@auren it's been really fun to see it grow and the team get excited about the additional functionality. It's also been great that we've been able to rely on a bunch of tech that we already had built for the main Chameleon product (e.g. styling, targeting, analytics, integrations etc.)
Free B2B products like this that are really useful used to be common place. It’s nice to see this launch from the Chameleon team who has been all-in on in-app methods to help users of a SaaS product. Feels like this is a natural progression for them and a powerful (and potentially impactful) add-on for any SaaS app.
@hnshah We think this should be standard across all SaaS apps and didn't want to deter adoption by charging for it... and we already have a successful core product that we charge for :)
There are a lot of synergies in using HelpBar along with product tours (e.g. starting an interactive tour as part of a search or question from a user) so that's how we think about it being connected in driving success of our overall endeavour.
We have somehow always known how much time, energy, effort, scrutiny, linking, H2ing, screenshotting, video making, API documenting, and just about everything else important to SaaS goes into making a high quality Help center.
I think it's a shame to banish all of that content to a subdomain.
We merely set out to deprecate multiple "lists of Chameleon experiences" with a universal search box but ended up building for ourselves and our customers at the same time. Let's unlock all of that Help center content and make CMD+K search a new default for all B2B SaaS products!
shout to the whole team for making this real! special shout to @_pulkitagrawal for being a product partner and @kristin_zinser + @felipebernardes for all of the solid frontending
With our product education content spread across various channels, Helpbar has been the exact tool we've been looking for at Vitally to help bring it all together for our customers. The fact that it all lives within our application is what makes it truly magical for our customers.
With Helpbar, we've been able to quickly and easily surface not just our help center content, but also the materials we've created in Vitally Academy (product education videos), Vitally Blueprints (real customer use cases), and our vast library of blog posts and webinars for thought-leadership.
All this and I haven't even mentioned the AI part of the tool, but that has been incredibly impactful for our team and customers. On sales calls, our account executives are able to pull up the Helpbar mid-call and show prospects how to proactively get answers in real-time, and for our support and customer success teams, it's given them a tool for customers to leverage on their own versus always having to contact us for help.
Thank you Chameleon team for providing such an excelling tool that's easy to implement and even easier to use!
Thank you very much Jeffrey for being an early adopter and big advocate for HelpBar. So exciting to see how you've been using it. Here's to better UX and less support tickets 🙌
Added an incredible amount of value with very little setup time. Almost instantly had our users finding better support content than the traditional methods from where they needed the support the most. The AI components have me excited for what is coming next. I've also started using the provided analytics to learn more about what my customers do not understand well. Really happy with everything Chameleon does. Keep up the good work.
Thanks Steve, this is a great summary of the value that customers can get from HelpBar! The AI is live now -- users just have to ask a question (with a ? at the end) -- try it!!
Love the new Helpbar and the AI based search capabilities. This makes it easy to scale our documentation without having to write explicit content for every question!
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