Hey PH! Really excited to share our new feature, Atlas for Slack Connect.
We love how Slack Connect makes it super easy for customer to report bugs and give feedback. It’s a secret weapon for startups to offer a white glove experience for their customers.
But at some point, it can devolve pretty rapidly into more of a problem than a solution. When you’ve added enough customers, it’s hard to keep track of every message and thread: who responded from your team, which messages are the most important, what’s been solved, what needs urgent attention, etc. This is what ticketing systems were created to solve.
Atlas for Slack Connect solves this problem by letting you convert Slack threads into tickets and respond to tickets from any channel from within Slack.
We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.
Atlas for Slack Connect
Ripe
Atlas for Slack Connect
Atlas for Slack Connect