AI-powered customer health score for SaaS companies
Seamless integration with event data you collect from Intercom to compute the health scores of your customers using predictive algorithms. And, your slipping-away alert finally works on Intercom!
This product was originally a blog I wrote on Indiehacker: https://www.indiehackers.com/@he...
How is health score calculated?
To calculate the health score, our algorithm gives each customer's event (which we collect using Intercom) a weight that reflects the impact it has on the likelihood churn. In many existing tools, the weights are determined by the gut. 😮
Use data, not your gut!
We love data. We don't have confidence using gut to determine which events contribute the most for a customer to churn. We find that using machine learning to analyze data gives us the best result. 🤖
Alvis