Visible

The future of phone service.

1.3•47 reviews•

21 followers

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Mobile editing apps•Messaging apps

Visible is the future of phone service with no stores, no annual contracts, and no foot-long bills.

Do you use Visible?

1.3

Based on 47 reviews

Review Visible?

Visible has received overwhelmingly negative feedback from users, with many citing unreliable service, poor customer support, and misleading promotional offers. Users report frequent connectivity issues, such as dropped calls and inconsistent data coverage, despite claims of using Verizon's network. The customer service experience is often described as frustrating, with long wait times and ineffective chatbot interactions. Additionally, the 15-day free trial is criticized for being difficult to access, with some users feeling misled by the company's promises. Overall, Visible is perceived as offering poor value despite its low-cost appeal.

+44

Summarized with AI

Pros

low cost (6)

5G access (2)

unlimited hotspot (2)

Cons

poor customer service (32)

unreliable connection (18)

chat-only support (12)

long wait times for support (12)

difficult cancellation process (10)

network coverage issues (10)

billing issues (9)

misleading advertising (9)

difficult number porting (8)

locked phones (5)

Reviews

Helpful

Joe Tonelli

•1 review

The worst service ever! Within in 10 minutes of switching I had problems. I am 6 1/2 hours in on hold time trying to get my number ported back to Verizon. Whatever you do, DO NOT switch to Visible, you would be better switching to two tin cans and a string!

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3yr ago

Alyssa D

•1 review

Visible Wireless SUCKS Big time!! They claim that they use Verizon’s network but I’d like to know exactly what that means because I had Verizon and the service was great! None of my calls dropped, no connection issues, perfect service. However, it’s really expensive. So, I wanted to try a different carrier and went with Visible. Big mistake!! This is literally the worst service I have ever had!! Ever!!! No one can hear me and 90% of my calls drop. Visible is complete garbage in my opinion. I hate it! They are extremely unorganized and if you call customer support you can expect to be on hold for hours. Not even close to Verizon service!!!!

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3yr ago

Carlos Torres

•1 review

This company is the worst I’ve ever been a part of. The customer service is absolutely garbage and the actual 5G service is literal dirt. The customer service agents are completely useless and don’t know how to resolve issues. They don’t provide and useful information, even when your account is completely locked and you’re unable to make a payment. 0/10, I wouldn’t recommend this carrier to anyone.

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3yr ago

Launch tags:

iOS•Tech

Launch Team

Denny Dai

Up to 5Mbps

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7yr ago

Mattan Ingram

Canvs

@cndaihan One day companies will realize how much happier potential customers are when details like this are presented front and center, not hidden in the fine print.

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7yr ago

Connor Van Ooyen

Degen Trends

@cndaihan Is this good or bad? I have no frame of reference.

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7yr ago

Tom Moor

Linear

Top Product

@cndaihan @connorvo @jonathanlaniado Not in San Francisco I guess? T-Mobile is particularly terrible here.

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7yr ago

nikkwong

Fractals

I don't care how cheap Verizon is, I will never support them due to their lobbying for the repeal of net neutrality.

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7yr ago

Anthony Da Mota

Knight TouchBar 2000

That's interesting how France is way more advanced on this since we have offers from 1€ to 20€/month (+ usage in Europe and calls to Europe and some countries like the USA) for unlimited everything 🤔 However, I am curious why other countries won't follow France on it (maybe they can't because something is too expensive?)

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7yr ago

Maxime Doucet-Benoit

@akdm_ France is a TINY country with insanely high population density. The cost of infrastructure is nothing, therefore you can have low cost plans like this. Now look at Canada, where infrastructure is super hard to maintain because of cold and terrain, plus the fact that we need 1000 times more towers to cover our country, and our population density if laughably low, and an unlimited calls/text with 10G of data is about $120 dollars a month. Literally no one offers unlimited data here.

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7yr ago

Pillow John

Textual Healing - Episode 013: "The Red Chair, Pt. 2" or "Garbage Planet"

@akdm_ If Americans WILL pay for it, then there is no reason to lower prices.

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7yr ago

Anthony Da Mota

Knight TouchBar 2000

@maxime_doucet_benoit You're totally correct! @arecenello Sure, but in France, Orange; SFR and Bouygues (the three carriers) were doing prices between 30-80€/month for like 1-2h of calls; unlimited texts and 1-2Gb of data. In 2012 Free became the fourth carrier and broke the prices in ~3 (today they offer unlimited everything for 19€/m or 15€/m when you subscribe to they triple play Internet box too). All three other carriers now have similar offers between 5 and 25€/m. I hope there will be a Xavier Niel for you, Americans!

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7yr ago

Chad Reiser

@akdm_ I know of two main reasons, both surround infrastructure. In the USA there is a huge amount of land to cover meaning more towers, more maintenance, more hardware expense. But that’s not entirely the main reason. The second is the marketplace allows for to charge a much higher price for the same service you may get in France. For deutsche telekom (T-mobile in the USA) this means they can charge high margins in the USA and supplement other markets with the cash. Many international carriers and markets benefit from Americans paying $100 a month for cell service.

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7yr ago

Jigyanshu Rout

@akdm_ You should know about Jio in India where a GB costs less than a candy. India is way ahead of you folks

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7yr ago