Turing Email

@macgregordennis @robbye91 the reason that you need to provide a credit card to try lynda.com makes more sense though; it's a content library, so you could theoretically rip all the content. with your tool you're asking someone to switch to your platform. personally I don't think it's a great decision, but I might be wrong.

@macgregordennis @robbye91 Turing email is competing with the likes of Mailbox, Outlook, Apple Mail, Gmail, Google Inbox, etc, etc. None of which charge for use, let alone require taking credit card info before even being able to use the product. What you are trying to do is charge for a web app which is extremely hard to do as most consumers have never experienced this before. Your product is a online web app and communications platform so on top of the email services mentioned above, people will draw comparisons to that of Facebook, Twitter, WhatsApp, Messenger, etc, etc. Again which don't charge, and don't ask for credit card information. Charging for a product is definitely OK and more companies should be doing this. However you need to make sure the consumer knows the product is a fit for them, and brings value inline with the cost of the product. This is why freemium web apps like trello and dropbox work very well. Customers get to see if it works for them, decide if the product brings enough value, and then pay for even more added value. I am not saying a freemium model works for you, but I am saying people need to see the value before purchasing. I have also noticed that the majority of your replies on this product feed are focussing on justifying the product and countering peoples comments. Asking people to expand on their opinions and give further feedback on why they said what they said will provide extremely useful information to better your service. Product hunters are the early adopters of new products and their thoughts should be treated of very, very high value. This is not a place to merely try and get hi5's and free publicity, it is a great space to learn what needs to be improved. It effectively is a great way to get user feedback from the most likely first users of your product!

@macgregordennis you charge me more than $400 after I did what I should not - I provided my credit card details. After few months you charge me $400 although I did not use your product at all and even did not signed up for any of your plans (after product hunt campaign there wasn't even a pricing on your website!). When I logged in to turing email it asked me to setup my account so definitely it wasn't used. Now you don't respond to my e-mails.

@lukasz_habrzyk Hi Lukas, it looks like you sent us an email yesterday. Sorry for the delay in responding yet I had a number of commitments this Sunday. Since it appears you accidentally subscribed to an annual plan, I'll issue a refund now. Thanks for getting in touch about this!

@bogomep What?

@bogomep how is it badly designed?

@justintlai @playswithfood it does now work well on firefox at all, and it seems there are a few more troubles if you read the comments. I lost 3 min of my life with it and it's enought :)