Smaply is an online tool to create professional journey maps, personas and stakeholder maps. Collaborate with your team, share maps, collect feedback and create high-quality exports in diverse formats to present your findings to your team or client.

The team behind this is dedicated to helping create awesome customer experiences across multiple channels. Smaply evolved from their work on a book, This is Service Design, and looks to be a very neat way to digitize research documents like customer journey maps and personas in one central place and have it shared across teams. If you're at all involved with that sort of stuff, this is worth a look.

Smaply – Professional Journey Mapping

Journey maps, personas and more – your CX insights hub

Journey maps, personas and more – your CX insights hub

Smaply – Professional Journey Mapping

Journey maps, personas and more – your CX insights hub

Journey maps, personas and more – your CX insights hub

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Do you use Smaply – Professional Journey Mapping?

Do you use Smaply – Professional Journey Mapping?