Roby Helpdesk

Refreshingly simple helpdesk for internal support

3 followers

Refreshingly simple helpdesk for internal support

3 followers

Meet Roby - a refreshingly simple alternative to complex ticketing systems for companies that are looking to streamline internal support. Submit, resolve, and automate IT issues, HR questions, or any internal requests without leaving Slack or Microsoft Teams.

Launch tags:

Productivity•Messaging•Robots

Launch Team

Jay Hsueh

Roby Helpdesk

Maker

Hey Product Hunters, I‘m Jay, the CEO & Founder of Roby! Roby is not just another ticketing system! We’ve heard from countless companies that delivering fast, reliable internal support processes are a top priority but current ticket management systems are overly complex and often lead to a disjointed experience for employees and support teams. That’s why we created Roby to make managing your helpdesk intuitive and enjoyable. Submitting a request is as simple as typing a message. From there, tickets can be edited, prioritized, assigned, and updated directly in Slack or Teams. We are all about making life as easy as possible for support teams, which is why we built our app to have advanced automation capabilities. As you close tickets, simply click a button and Roby will learn from your responses to automatically resolve similar requests in the future. Roby has a dedicated following among internal IT, HR, and facilities teams at companies of all sizes. We’ve also seen our app used by consultants to offer external support for clients and in shared channels. I'd love to hear your feedback and would be happy to answer any questions!

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5yr ago

Ash Tien

This is a pretty useful app! Very simple to use! I can manage/send tasks with my teams very easy, and it helps me to achieve the goal gradually. Also, they provide their own customized emoji that's pretty interesting!

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5yr ago