👋 Hi Product Hunt! Pumped to be launching Retentive's beta to you all! Modern life has so many options. Take software as an example: you have 80+ logins, and that’s just for work. You’re open to trying new tools, but if you get stuck, you’ll take only a few seconds to try and find the answer before giving up and moving onto something else. Your best bet is usually Google. That’s because existing help solutions in product don’t surface the right help content. So your users are trained to leave to Google. And each visit to Google is a lost opportunity to learn from that user and better serve them moving forward. After months of learning from amazing SaaS companies that built help search in-house, we’re pumped to democratize those learnings and unveil Retentive to you all! Teams use Retentive to: 👀 Get 3x more views on the help content they’ve already invested in ℹ️ Reduce repetitive support tickets by increasing self-resolution 📝 Get granular reporting on what help resources are and aren’t working 🗣️ Tag multiple phrasings of the same search to the right help resource with no code There’s plenty more in our feature pipeline, including deeper ticketing and chat integrations. Also, pairing search insights with who is making them. Is it a free user, or the admin of a top 20 revenue account? Stay tuned - customer data platform integrations will supercharge the insights you're getting! Starting today, you can use our beta for free at https://retentive.io/product-hunt! We’ll launch paid features later this year but there will always be a free version :) Very pumped to hear what resonates most with you. What should we build next? Thank you for helping us build the best product for your and your users!

Amay Sheth

Retentive

Maker

3yr ago

Rucha Joshi

Thursday

@amay_sheth Seems really helpful, congrats on launching Retentive :)

Nathaniel Heller

@amay_sheth Congrats! Can't wait to check it out

Hugh Geiger

Verbz

@amay_sheth Congrats Amay, looks awesome!

Harrison Johnson

Flat

Congrats, Amay! Customer here and I have to say Retentive is great. Set up was super easy, and I love that my customers get faster access to our support docs. I also get an awesome data set to continue to make my product & customer support experience better. If anyone is trying product led growth I highly recommend checking out Retentive.

@harrisonjohnson appreciate the continued feedback and thank you for your support!

Chris Schilling

Driveway

Been using Retentive for about a month and have been super impressed by the product and the team. Integration took a few minutes and since setting it up, we've been able to deliver better support experiences while also understanding our users better. Win-win-win. 🙌

@schillydog love the handle! Thank you again for being a customer :)

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Make help docs searchable in your product in 8 minutes

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