The newest integration between LiveChat and Instagram allows you to talk to your customers via Instagram from the same place as your other channels and solve their problems in no time.
Hello, Product Hunt!
I’d like to show you the newest integration between LiveChat and Instagram that will allow you to manage your customer communication via Instagram without the necessity to open the app and your business account every time.
It doesn’t only let you respond to direct messages and story replies in LiveChat, but also:
- shows you stories you’ve been mentioned in and allows you to respond to them;
- provides customer account information in the agent app during the chat;
- allows you to track chats via Instagram in the Reports section;
- introduces the ChatBot into the game and automates your communication.
With ChatBot support, you can add quick replies and automated responses to your Instagram account and provide your customers with immediate support in the most repetitive cases.
Let me know what you think!
Hey @ankitsharmaofficial, good question!! Instagram web is just fine for personal usage or small businesses.
When business grows, the number of messages rises as well. If one person can't reply to all those chats, LiveChat can be handy. LiveChat + Instagram distribute all those messages among the team.
Also, you can have their channels like Telegram, Viber, LINE or Whatsapp connected to LiveChat and have all communication in one app.
In addition, LiveChat supports ChatBot, which can noticeably relieve the support team 😉
@angeli_ thanks, Instagram is pure gold for social marketing. And there are many so many features that can be integrated with LiveChat. For instance, Instagram Ice Breakers will be available in the next few weeks 😉
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