Keatext brings the voice of customer and employee into your day-to-day activities. Easily understand what drives engagement and get tailored AI-based recommendations to improve people experiences. 1. Upload feedback with a seamless setup by importing your own data files or using our integrations 2. Understand the experiences you deliver and identify blind spots and key drivers that impact satisfaction 3. Recommend actions with the most impact with AI-driven suggestions

Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.

👋 Hi everyone, I'm Ben! Keatext originally launched on Product Hunt 8 years ago. Wow, it’s been a while! We thought it was about time we launched a new update on here. We built and have been continually improving an AI platform for customer experience professionals. As CX has evolved over the years, we have heard loud and clear that these people need a strong way to discover and report on insights from customer feedback. Today, Keatext supports every stage of the analyst’s work: 1️⃣ Collect: Unify insights from customer feedback channels like reviews, surveys, and contact centers in one platform 2️⃣ Analyze: Identify what drives satisfaction and what customers are mentioning that has a significant impact on metrics like NPS, CSAT, and star ratings 3️⃣ Act: Take inspiration from recommendations generated by GPT on ways to improve customer experience that you can share across your organization What’s different about Keatext? 👉 Speed: Both setup time and time to insights are big considerations in choosing a CX analytics solution. We’ve built a model that does not need to be trained on your data with a dictionary or a lexicon. Keatext’s AI is industry agnostic. That means it only takes a few minutes to upload data and start discovering insights tailored to the context of your business! 👉 Dashboards: Keatext’s self-serve dashboards allow for powerful and customizable data visualization. Apply filters as granular or as global as you want, and save and share dashboards for different roles – like managers, executive leadership, clients… The choices are all yours. 👉 Reporting: Keatext generates a report with GPT that summarizes the main insights and most impactful recommendations from your data. It’s a ready-to-go report that you can share right away. This is just one way that we are integrating the capabilities of generative AI to enhance the user experience. Thank you for checking out Keatext and feel free to leave any comments or questions! I will be taking the time to answer them.

Wow, eight years already? Congrats on the update! Love how Keatext is solving the pain points at each stage of the process. Good luck!

@kehui_guo So much has changed in CX since 2016, there's always something to look forward to in this space. It has been super interesting to see the value that our platform can bring to the customer-centric mindset of many businesses today. Thanks for the good luck Kehui.

I'm looking for a software that allows me to quickly build a mechanism for user satisfaction feedback and product optimization decisions. This is exactly what I need~

@yafei Thanks for your nice comment Yafei! Yeah, Keatext is great for product folks and product ops teams to name a few. This is a pretty core use case for us, quickly understanding feedback, reception of new features, overall satisfaction etc. I can't attach files in my comment, but if you reach out to us we'd be happy to share some decks about this specific use case. We do have a page on our website that you can check out: https://www.keatext.ai/en/produc...

Keatext

Analyze feedback to create better people experiences

Analyze feedback to create better people experiences

Keatext

Analyze feedback to create better people experiences

Analyze feedback to create better people experiences

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