Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. AI automatically learns the knowledgebase articles to generate simple and instant customer answers. You can improve the AI answers from user feedback!

Hi ProductHunt 👋, I am so excited to launch our 6th micro SaaS product. We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team. Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products. "Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance. The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve ⚡️ Here is what happened in the past few months. 1️⃣ - We bought a relatable domain - https://help.center (3 weeks of bargaining 🤑) 2️⃣ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT. 3️⃣ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion 4️⃣ - We saw a 50% reduction in support volume & started improving help.center each day. 5️⃣ - Soft launched help.center on Twitter, and early users started loving it. AI chat demo 👉 chat.help.center/product... (ProductHunt help center + launch guide) Knowledge base demo 👉 whatsform.help.center (Our micro SaaS: WhatsForm) We are a little late to the AI party. But we are confident we can add value with Help.center. We hope you will try out Help.center and let us know your thoughts.

Congrats on the launch team! @shyjal @aslamabbas @asifmohd95 @ingavu Appreciate the one-click option to import articles from some of the popular knowledge base tools. 🙌 How does Help.center compare with Fin (Intercom) and other similar tools?

@tmatthewj Glad you liked the import. Yes Help.center is an alternative to Intercom Fin. Intercom's idea of Fin is to insert the AI agent to support customers in certain workflows. It's a great approach. We keep it simple. It's bot-first. Customer is always attended by the AI chatbot and thus aids to deflect tickets faster. We have also focused on adding AI features to the search bar in the knowledge base. With a search bar only-approach, the customer still has to dig around, find the right keywords, and digest the articles to get the answer they need. In most cases, AI can do this same task in seconds. Intercom does have the human handover feature, which we don't. But most importantly Intercom Fin is expensive. Help.center is an easier affordable option.

Congrats on the launch! How much did you pay for the domain name? ;)

@verfasor 💰💰🙈

@verfasor Thanks by the way ❤️

Help.center is an exceptional application that effortlessly empowers our company's help centers. I highly recommend it, as the support team is fantastic, the builders are exceptional, and overall, it offers a great experience. 10/10!

Shyjal, Aslam and other makers of this product - congratulations on the launch!! 🎊 Help.center (can imagine your efforts in order to get this domain 😅) is really useful product for each business. Some questions - how many languages does Help.center support? And about your competitors - saw several solutions in the form of chats (on PH as well) that do the same in customer support sphere. How're these solutions differ from you?

Help.center

The AI-first yourcompany.help.center is here ✨

The AI-first yourcompany.help.center is here ✨

Help.center

The AI-first yourcompany.help.center is here ✨

The AI-first yourcompany.help.center is here ✨

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