Artifact centralizes qualitative data into a single source of truth, and uses advanced but proven AI methods to synthesize actionable insights so you can instantly understand what’s most important to your customers.
With Artifact’s new Explore feature you can examine your VoC data through nearly any lens or segment; understand what customers are saying while keeping the big picture in mind so you confidently make informed decisions that create the best CX journey.
👋🏻 GM Product Hunt! My name is Nate and I am the founder and CEO of Artifact.
Last year, we launched Artifact; a CX forecasting tool that centralizes and synthesizes all of your qualitative data into one source of truth and then uses AI to surface actionable insights. This helps you to make better decisions and create the best customer experiences. Today I want to share with you our new feature: Explore.
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What is Explore?
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Explore is a powerful way to search and understand your qualitative data at scale. You can quickly see what customers are talking about most with high level keyword topics and then drill in to understand the context and detail behind those trends. Here’s a quick overview of what Explore can do.
🔭 Telescope: Go from topic keywords to subtopics to full phrases that are representative of what your customers are saying. Click in further to read the ticket, review, or other customer interactions that make up the phrase.
🤸 Filter by key metrics: Add filters to see what different customer segments are saying. Filters could include things like customers that onboarded or made their first purchase in the last 30 days, customers that recently churned, or highest-value customers.
👍 Topic Categories: Break down your data by what customers like or dislike, their product requests, reported bugs and issues, questions, or even conversations around shipping or billing. Quickly see what categories are driving customer conversations.
📊 Graph visualizations: Change between a bubble or bar chart, or see how the data is changing over time with a line chart. Quickly get graphs that show the volume and frequency of each topic, subtopic, or phrase, as well as how much it’s happening versus the rest of the data.
👉🏻 Try Artifact for free 👈🏻
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Other Awesome Artifact Features
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❓Answers: Answers allows our users to ask important questions about the contents of their qualitative data and receive accurately synthesized answers back.
Ask a question like, “What have customers said about resetting their passwords in Zendesk in the last 40 days?” and you’ll get an accurate summarized answer back.
👀 Stream: Stream reads and summarizes the key distinct aspects of what happened in each customer interaction so you can quickly know what’s been discussed.
📈Inspect: Inspect constantly monitors and spots trends and anomalies in your qualitative data. It then alerts you to those changes with simple, easy-to-understand data stories and visualizations.
🔌 Data integrations: Dozens, and dozens of qualitative data integrations (pretty much anything you want, and if we don't have it— then tell us and we'll build it).
💬See every customer interaction: No matter what feature you’re using, you can easily get to the original source. You can see every customer verbatim that backs up insights to give you confidence and additional context.
🎉🎉See what Artifact surfaces in your data with a two week free trial🎉🎉
@nlsanders Having something like this would have been a game changer for all of my previous product roles. So glad to be part of this team and helping companies understand their qualitative data in new ways.
Artifact has been very useful for us at Pura. Finding customer issues and tackling them faster than our standard systems, many times before it becomes an escalated situation.
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