We all know chatbots fail constantly. The reason is insufficient training. ⠀ With Activechat's No Code Intent Trainer, you’ll be creating robust natural language bots that speak your customers’ language and feel 100% natural — all in a click of a mouse.

I bought their lifetime deal from AppSumo. As an early adopter of the platform, I believe I can provide a little insight here that will save fellow hunters needless aggravation. ActiveChat is hands down, one of my worst investments, ever. After their lifetime deal ended, they dragged their feet for years without ANY significant improvements to the platform. They've only recently started adding a few features that they've been promising since the beginning of 2019. As soon as they started adding these promised features, they came back to their early backers from AppSumo wanting even more money (for updates/features that they had, in writing, already promised would be included for early adopters at no cost). Your mileage may vary but in my experience slow and complicated platform where they don't keep the promises they make.

@essn Hi Essn Ma, I was waiting for you to come 👋 Thanks for the review, but I believe it's a bit biased, since even in the lifetime deals community you seem to be the only person who is not happy with Activechat. You primary concern is the number of live chat seats (and this was the ONLY paid upgrade that we offered to LTD holders), but again - 10 live chat seats was never part of the original Appsumo deal, since we've been offering a bot platform, not a live chat tool then. Every other feature (and many more), including the recent Intents add-on, is available for LTD owners for free. Half of our FB community is LTD owners, and they seem to be pretty happy with AC.

@andrewac Obviously if you delete dissenting opinion (and block paying customers) from your own community and ignore 100's of negative comments you got in other communities, I am the only one. Here is a few comments from other users that I'd like to share so anyone looking at this from the outside can make an informed, educated decision about the kind of company they'd be dealing with.

@essn I'm not talking about our own community (LTD talk is against its rules, as you know, and that's the reason for banning these users). But if you go to LTDF or any other independent group on Facebook and ask what they think of Activechat, most LTD owners will be happy. You're welcome to do an experiment though.

@andrewac The screenshots shared above are from Martech Wise (an independent group on Facebook). Also there are TONNES of comments in your own group discussing and/or mentioning your lifetime deal. The only comments that were deleted (and paying customers banned) were the ones that were critical of how lifetime customers are being abused. I've shared what I think was necessary to guide the community here in the right direction. I implore anyone looking at this to do their own research. There are many better options with exceptionally better customer support and long term prospects.

@omit Timo, thank you so much for your kind words and support! I'm so glad to know that you are satisfied and happy with the product! Lots of love from the whole team ~ 💛

As an appsumo ltd user I am very happy with how the product has developed. Continuous updates and the latest features really make them a serious offering. There might be the odd comment from unhappy users who expected the sun moon and stars for a one time fee. But the fact is, the platform has developed, you get what you paid for. And I'd say the majority of promises have been kept and exceeded. I'm not a heavy user of the product. I bought it before I had a client for it. But I'm happy how Andrew and his team have and continue to take it forward. Best of luck!

@cathal_mcnamara Thanks Cathal! It's great to have support from our early adopters, and we'll keep respecting our agreements in the future.

Hey Product Hunt, I’m Andrew, founder of Activechat, and I’m thrilled to present what we’ve been building recently, our No Code Intent Trainer for chatbots 🤖 and virtual assistants 🙋‍♀️ TL;DR Backed by 500 Startups, we’re setting up the next evolution of automated customer care - with bots that learn your customers’ language automatically, and human agents that rely on GPT-3 to find the right words for every customer. With Activechat, your AI-powered virtual agent is up and running in minutes. Just copy in existing conversations with customers, instantly group them into topics, and automate responses with the click of a mouse. Product Hunt deal - 90% OFF for 12 months. Read below for details. Backstory It always struck me as odd that, in the world full of amazing chatbot platforms and really cool tech like GPT-3, most actual chatbot experiences are… well, below average. We, humans, created amazing technology to build chatbots but failed to add ways to teach them how to improve. So, how do you train a bot to give your customer the correct answer? 🔢 Button-controlled bots are quite robust but extremely limited and boring to use. Who loves IVRs in 2020? 🔑 Keyword-based bots are prone to error and time-consuming to build and manage. 💬 Pure natural language tools like Dialogflow are cool but require a substantial tech background to use in real business cases. Our solution Activechat combines the best in each of these domains. Advanced NLP tech helps understand the actual intent behind the customer’s message and triggers one of the pre-defined skills to handle this intent or escalate the conversation to a human. And when the bot fails (believe me, they will!), it takes just a mouse click to improve it by adding a new utterance or changing the skill on the fly.

One of our early users, a retail shop from Italy, managed to double their sales in the very first month of utilizing Activechat, all through better sales conversations done automatically. And just a week of training cuts the error rate for an average chatbot by 60% and more, depending on the domain! Features Activechat is a complete customer service solution with: ℹ️ Intents - to help you build natural language bots by describing what your customers could say 🧠 Insights - to remove guessing from the previous step and group actual customers’ phrases into topics instantly 🏗 Builder - to build sophisticated automation scenarios to respond to each of the customers’ intents 💁‍♀️ Live chat - to handle situations where automation is not available (yet) 💡 GPT-3 hints - to help agents find the right words for every customer in any situation Product Hunt Deal Our customers tell us they can build things 10x faster and 10x more flexible with Activechat than with any other conversational tool. I really hope you’ll find our new features valuable, so we’re offering a nice 90% discount for your first year with Activechat. Just follow this link, choose your plan and purchase a one-time coupon. When applied in the platform, it will unlock the 12-month access to the chosen plan (“Team” or “Company”). The amount of coupons is limited to first 100 orders, and we do not limit the time when these coupons can be applied. Thoughts? Please let me know what you think about Intents and Insights. We love feedback, and we’re working hard to build the ultimate customer service automation tool, so your opinion really matters!

Activechat Bot Trainer

Build and train natural language bots with GPT-3

Build and train natural language bots with GPT-3

Activechat Bot Trainer

Build and train natural language bots with GPT-3

Build and train natural language bots with GPT-3

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