Abbot

Automation for customer-facing teams in Slack.

4.0•2 reviews•

564 followers

Automation for customer-facing teams in Slack.

4.0•2 reviews•

564 followers

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Customer support tools

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Automation tools

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Slack apps

Abbot helps teams keep track of customer conversations in Slack and automate manual work. With built-in reporting and a powerful integration layer, Abbot can save your team hours of work and endless headaches.

This is the 3rd launch from Abbot. View more

Playbooks by Abbot

Spend more time with your customers and less on manual tasks

Abbot can automate many common Customer Success tasks like checking in with customers, managing trials, collecting NPS and CSAT scores, and more with our newest feature, Playbooks. Playbooks can be easily created using our drag and drop editor!

Free Options

Launch tags:

Slack•Customer Success•Bots

Launch Team

Paul Nakata

Abbot

Maker

📌

Hi Product Hunt! We spent the last couple of months interviewing dozens of customer success leaders to learn about what makes teams great. We kept hearing the same message over and over again - great teams put their processes in playbooks. However, most teams didn't have great systems in place for running their playbooks; they were in Notion and Google docs, recorded in GitHub, or big checklists in Excel. We took what we learned from them and built Playbooks into Abbot! Abbot's Playbooks make it easy for teams to define their processes using a simple editor and automate a lot of the robotic work their people had to do manually before. We're really excited to share Playbooks with you and we hope that you will try it out!

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2yr ago

Phil Haack

Abbot

Maker

Hi Product Hunt! As @pmn mentioned, Playbooks are great for automating a lot of the robotic work that goes into supporting your Customers. However, with a powerful tool like that, it can be challenging to know where to start. We've put together a series of guides on how to leverage Playbooks for common scenarios. We'll be adding more guides as we go. The latest one shows how to request approval from your team before taking an automated step. As much as we love automation, we also know there are times to get a thoughtful human involved. Enjoy!

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2yr ago

Brendan Hogan

Congrats on the launch! We just tested the "inactive customer" playbook--it's magic. Set it up in a few minutes, and started sending out check-ins a few minutes later. This is exactly what we were looking for and another reason Abbot's been such a game-changer for us.

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2yr ago