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Crowd - AI-powered 360° customer intelligence platform.

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🚀 Crowd turns customer data into clear insights. It unifies analytics, session recordings, heatmaps, feedback, and more—powered by AI. Ask questions in plain English and get instant answers, so your team can act fast. No SQL, no learning curve, just growth.

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Joseph Burutu
🗣 Hey Product Hunt! 👋 I'm Joseph from Crowd, and I'm excited to share our latest product offering with you. We're incredibly excited to finally be here! 🎉 Many of you might know us as Crowd, a user research and customer feedback tool. But today, we're thrilled to introduce you to the *new* Crowd: a 360° customer intelligence platform! 🚀 We started Crowd with a mission to make user feedback more accessible. We loved helping teams understand their customers through surveys, prototype testing, and more. But we realized that understanding the complete customer story required more than just feedback. It required a unified view of *all* customer data. So, we went back to the drawing board and rebuilt Crowd from the ground up. Now, Crowd offers: - AI-Powered Insights: Get instant answers about user behavior in plain English. 🗣️ - Research Studies: Launch Card sorting, preference tests, usability studies, 5-second tests, and more directly to your website. - Live Session Recordings & Heatmaps: See exactly how users interact with your product. 👀 - Real-time Analytics: Track key metrics without the complexity. 📊 - User Activity Tracking: Follow user journeys from start to finish. 🗺️ - Feedback Widget: NPS, CSAT, and bug reports straight from your users. - Talk to real users: Schedule live interviews to dive deeper into their needs. - Integrations: Connect all your favorite tools (Zendesk, Intercom, and more!) 🔗 Crowd is designed for teams who want to: - Replace their complex analytics stack: One platform for everything. 🧩 - Understand real user insights to guide product decisions. 🤖 - Improve customer acquisition and retention. 🥳 - Their entire team to have access to customer insights 🤝 - Shorten time to insights from weeks to minutes. ⏱️ - Optimize user experience & retention. - Make data-driven decisions that impact the bottom line. 📈 We're incredibly proud of Crowd 2.0 and can't wait to hear what you think. We're eager for your feedback on how we can make Crowd even better. Let us know in the comments! 👇 P.S. 🎉 Product Hunt Exclusive: Get 50% off your first month on any plan or 30% off any annual plan.
Dan Mindru

@joseph_burutu this looks awesome!

would love to try it for my next marketing campaign. Nice work 🔥

Joseph Burutu

@dan_mindru Thank you so much! Feel free to give us any feedback when you eventually test it out.

Nika
Ambassador

Happy to see Joseph that you found your hunter! :)

Joseph Burutu

@busmark_w_nika Thank you so so much Nika! You've been so so helpful!

Nika
Ambassador

@joseph_burutu You are welcome! :)

Chris

One of the best analytics tools.

Joseph Burutu

@christoph_fm Thank you!

Elene Tandashvili

I love the focus on turning qualitative feedback into actionable insights—you can actually see where users struggle without endless watching. Particularly excited about the upcoming AI chat that synthesizes heatmaps, recordings, and analytics into clear recommendations. Looks like a real productivity win for product teams!

Joseph Burutu

@elene_tandashvili Thanks so much! That's exactly what we were going for - we got tired of spending hours watching session recordings just to find the one moment where users got confused. The AI chat feature is something we're really excited about too. It's designed to save product teams from having to be data detectives just to understand their own users. Really appreciate the support!

Ajay

Congrats Joseph and the Crowd team! 🚀 This 2.0 update looks like a game-changer — love the shift from feedback collection to full customer intelligence. The AI insights + live session recordings combo sounds especially powerful. Excited to see how teams level up their product decisions with this! 🙌

Joseph Burutu

@ajay_kumar_yadav4 Thanks so much! 🙏
That shift was probably the hardest decision we made, scrapping our original roadmap to build something completely different. But seeing teams actually use the tool, makes it worth it. The AI + recordings combo has been a game changer for us too. You can actually see what users do AND understand why they do it. Appreciate the support!

Pulin Yu
Launching soon!

With AI-powered insights and analytics, it vividly reflects how users interact with the product. It covers everything to help optimize user experience and make data-driven decisions, which makes it incredibly useful!

Joseph Burutu

@pulin_yuuu Exactly!

That's what we were going for, making user behavior actually visible and actionable. We got tired of having tons of data but still guessing about what users really needed. The AI helps connect dots that would take forever to find manually, especially when you're looking at hundreds of user sessions. Thanks for getting it! 🙌

Sawaram Suthar

THis is awesome Analytics platform. I would love to try and see its effectiveness.

Joseph Burutu

@sawarams Thank you! Would love to have you try it out. We're offering a 14-day free trial at crowdapp.io if you want to see how it works with your own data. Always curious to hear feedback from other teams on how we can make it even better!

Sam @CRANQ

Now this is fantastic Joseph, a very exciting platform indeed, I might just have to integrate it into my day to day :)

Best of luck today!!

Joseph Burutu

@cranqnow Thanks a lot Sam!

Lien Chueh

As someone who uses Wix to run their own small business, I wish I had this earlier! Being able to ask questions and get direct insights on how easy it is to navigate my website would have been super helpful.

Omolara Atoyebi

Amazing stuff 👏