Subscribe
Sign in
Your Personalised AI Assistant
Start new thread
Farooq Adam

Commerce Copilot - Your 24/7 AI storefront concierge

by
Commerce Copilot is your AI salesperson + support rep in one chat. It guides shoppers to products, nudges checkout, handles order tracking/returns, and speaks 50+ languages. Plug into Fynd, Shopify, WooCommerce in 5 mins.

Add a comment

Replies

Best
Farooq Adam
Hunter

Hey PH Community 👋

I’m Farooq, Founder of Fynd. We’ve spent a decade helping 2,300+ brands grow online. One pattern has never changed: shoppers want instant, human-grade help before and after checkout.

Today we’re launching Commerce Copilot, a no-code AI agent that becomes your top-performing salesperson and support rep:

  • Knows your catalogue, policies & order data

  • Guides discovery, upsells in chat, and even nudges abandoned carts

  • Resolves up to 95 % of support tickets automatically while handing tricky cases to humans, complete with conversation summaries

  • Deploys on Fynd Storefront, Shopify, WooCommerce, BigCommerce, WhatsApp, email… wherever shoppers talk to you

We are shipping a 60 free trial so every store can try it, plus deep workflow automations for power users.

Ask me anything about the tech, the lessons we learned scaling AI across retail, or how this fits into your stack.

Share your feedback and feature requests are gold to us.

Cheers,
Farooq

@farooq_adam um, if I’m using Klaviyo for email flows, can Commerce Copilot trigger any follow-up or pass data back to it for personalization?

Suryansh Tomar
Maker

Hi @hamza_afzal_butt, thanks for the question.

Our workflow engine baked into Commerce Copilot allows you to connect multiple apps at once. You can further integrate Copilot events & operations to your external tools, say, Klaviyo or any other worfklow engine (if you want).

So, to answer your question straight: yes, you can follow up or pass data back to the Copilot for personalisation.

Here’s how it'd work:

  • When a shopper interacts with the Copilot (e.g., browses a category, abandons a cart, requests a return), it can capture key intent signals or actions.

  • These can then be sent to Klaviyo as custom events or profile updates via webhook/API.

  • You can use these signals to trigger flows like cart recovery, product recommendations, post-purchase education, or reactivation campaigns — all tailored to that user’s journey inside chat.

Ragini Varma

Absolutely loved how this product helped us reduce customer queries and made customer satisfaction better! The fact that it supports both VOICE and Chat feature along with multi lingual capabilities is commendable! I recommend copilot.live to anyone who wants to make their customers happy without making them wait! Kudos to the entire team

Suryansh Tomar
Maker

Thanks for the support and push, @ragini_varma 🙌
It means a lot!

Juan Bautista Beck

This could revolutionize customer support! Having AI handle everything from product guidance to order tracking is genius. 👏

Suryansh Tomar
Maker

Thanks a lot for the encouraging words @juan_bautista_beck

ankita singh
Maker

Congratulations on the launch, this looks cool.

Suryansh Tomar
Maker

@ankita_singh14 Thanks Ankita for being part of this launch!

Supa Liu

Commerce Copilot sounds like a powerhouse for online stores! Love how it combines sales and support into one seamless experience — and with multilingual support and easy setup, it’s a no-brainer for boosting conversions and customer happiness.

Suryansh Tomar
Maker

Hey @supa_l, thanks a lot for the support

Do let us know if you have any feedback after trying it out!

Paul Augustine

Looks amazing team, Curious: how does Commerce Copilot personalize product recommendations in real-time, is it rule-based, or does it learn from user behavior across sessions? Also, how well does it handle multilingual support across regional dialects?

Suryansh Tomar
Maker

Hey @paul_augustine, great question.

The product recommendation happens in real-time and it is not a rule-based flow.

Instead, you can create AI-tool-calls to search for product recommendations. Simply put — AI understands your products and SKUs and based on user's search query, it runs its own search and provide the user with the most useful product from your catalogue.

Eg: if you search for "Hey, I am going out for a birthday. Thinking of wearing green jackets. Any reccos?". Then the Commerce Copilot connected to your website will:

  • Understand if the person is logged in or not

  • Will address the person with their first name if they are logged in

  • Will find the most relevant Green Jackets that are suitable for birthdays. It can also add gender-filter and age-bracket-filter if your brand provides it.

  • PS: the chat remembers your previous searches so if you ask the Commerce Copilot for further recommendations to pair for bottoms — it will provide contextual results to that as well.

  • all of it is AI-powered search

Re: the multilingual support across regional dialects:

  • Commerce Copilot currently serves more than 50+ languages in chat and about 15+ in voice (with different voice models & pronunciations)

  • We're working on adding even more regional dialects when it comes to global languages.

Kritika Singhania

super excited about this launch!

we built this because shopping online shouldn’t feel like digging through a warehouse.

most people just want to ask a question, get a quick answer, and make a decision.

that’s what commerce copilot is for—turning passive browsing into real action.

feels like a small shift now, but this might just be the default way we all shop in a few years: ask, get, go. no fuss.

Suryansh Tomar
Maker

@kritika_singhania 💯

A lot more commerce is going to be chat-first!

Desmond

This seems like a massive time-saver for merchants! Love the idea of automating ticket resolution and cart recovery 24/7. The '95% automated resolution' is ambitious – super intrigued. Can you share a bit more about what kinds of support tickets typically end up needing that human handoff?

Suryansh Tomar
Maker

Hey @desmond_ren1,

Thanks for the support.

Mostly, whenever there is a complicated task at hand which required human-in-the-loop — those can be handed over.

We have a built-in trigger for Commerce Copilot to either request for Human Agent if it isn't able to answer in 2-3 attempts (rare) or the brand can also specify for which kind of queries they'd like to handoff from AI → Human.

For eg: if all return tickets need a human touch, brand X can specify it in the trigger space. For another brand Y, it may be for size related queries or cancelling an already shipped product. YOU can customise it to your needs.

Jaydinesh kartapandi

This looks like a cool and helpful product. Congratulations Team.

Suryansh Tomar
Maker
aishwarya pattanaik

This looks super helpful. How much effort to connect a shopify built website?

Suryansh Tomar
Maker

Hey @aishwarya_pattanaik1, thanks for the question.

It would take any where between 5-30 mins to get your Commerce Copilot up on your website. Here's how:

  1. Access your dashboard

  2. Give your Commerce Copilot a persona & connect any existing policy docs, website URL, FAQs, etc.

  3. Head over to 'Deploy' → Copy the Widget Code → Add it under <head> tag on your Shopify website (through the dashboard). This hardly takes 5 mins.

  4. For more; you can go to 'Workflows' → Connect your Shopify account

  5. Edit what you need: tracking order, searching products, listing products in card formats, and more.

  6. Publish the workflow. This may take additional 15-20 mins depending upon complexity you'd require.

And you're all set!

We have a free trial for all PH users and an offer to claim for whoever signs up from Product Hunt — make the best use of it! And do remember to give us feedback 🙌

Chritopher Bond

CoPilot.Live's AI voice calls are incredibly realistic. It's like talking to a human, not a bot!

Suryansh Tomar
Maker

@chritopher_bond Thanks for trying out our Voice feature. Now, people can shop via voice!

DemiD

Love the idea — turning AI a top commerce assistant and support rep just makes so much sense

Sukhpreet Lohiya

AI as a commerce assistant and support rep is a game-changer for e-commerce! It’ll make customer interactions faster, more personal, and always available. Can't wait to see how it transforms shopping!

Shahid Kazi

The product has a lot of potential making life easier for buyers on a commerce portal. For people like me who prefer to get things sorted out quick and easy without having to go through lengthy IVRs and agents, this comes across as the perfect shopping and after sales support.

Abhay Avadhani

Interesting take on AI agents — instead of being everything to everyone, it’s focused on commerce-specific actions. That focus might be its biggest strength

Angela Wang

Impressive work on CoPilot.Live! The focus on easy setup and personalized AI assistants makes it stand out. Looking forward to seeing how it empowers more people to build and deploy their own chatbots without the usual technical hurdles.