Aircall
Call center software for customer-centric teams
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Pol

Aircall Now - Make voice calls inside Intercom Messenger 📞💬

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Aircall Now lets you instantly transition text chat with customers into a phone conversation, all within Intercom Messenger.

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Amrith
This is game changing 💯🤙
Ben Legman
@amrith Thanks Amrith! 🙌
Eoghan McCabe
Amazing!
Ben Legman
@eoghanmccabe Thanks Eoghan! Truly a pleasure working with the Intercom team
Brian Vallelunga
@eoghanmccabe @ben_legman Is there a startup plan? I think $30/user/month is a little steep for seed startups. Interested to hear your thoughts?
Henri Chabrand
Maker
Hey Pol, thanks for hunting us! We’re really excited to share our new app, Aircall Now! Intercom launched a new messenger with the goal of letting businesses go beyond chat to connect with visitors at all stages of their customer lifecycle. To us, going beyond chat means starting a call and speaking with your customers and prospects directly. With Aircall Now, you can do this without picking up a phone or even switching tabs. Just start a call inside of the Messenger. We can’t wait to see how you use Aircall Now to connect with your customers. A big thank you to the Intercom team - it was a pleasure working together on this project. And as always, please reach out below with any suggestions for how we can make Aircall Now even better. Thanks!
Clement Bruneau

With Aircall Now, any visitor on our website can start a call within Messenger right away - no need to open a tab or download anything

Pros:

Easy way to add voice capabilities to Intercom Messenger.

Cons:

none

Landon Bennett
Nice! How did you make the quick video on the Integration?
Clement Bruneau
@landonb32 Manou - our very talented designer made it :)
Matthieu de Luze
Congrats on launching it guys 🎉 It's a very intuitive add on to Intercom chat 👍 Quick question: can you track some insights of the call inside Intercom's interface (duration,recordings for example) or do you need to check those on Aircall's interface? 🤔
Ben Legman
@matthieudeluze Thanks Matthieu! You can find all those insights (+ more!) on Aircall's interface. Our first version of Aircall Now doesn't log call information within Intercom, but we're looking to add it in the near future.
Matthieu de Luze
@ben_legman Ok thanks for your quick answer! And congrats again, that's a very cool integration 😎
Jasmine Jaume
Fantastic to see Aircall using our new Messenger framework to build such an intuitive, powerful app. The app makes switching between chat and phone seamless, for both you and your customers. Congrats to the Aircall team, can't wait to see what you build next! 🙌
Ben Legman
@tales_of_cake Thanks Jasmine!! We're really enjoying the new Messenger - and looking forward to seeing all the new apps that will be built on the Messenger framework
Matt Hodges
There’s not much else more personal than a phone call these days when it comes to business to customer communication. We’re delighted to have Aircall as a launch partner for Intercom’s new Business Messenger. Such a quality and immensely valuable integration. 🙌🏻
Ben Legman
@mattnhodges Thanks Matt! Great to be a part of it, and a pleasure working with the Intercom team!
Jeff Gardner

This is one of the slickest new apps for the Intercom Messenger. It feels native to the messenger with just a enough branding to fee like an Aircall product as well.

Pros:

Super slick interface for starting calls through Intercom Messenger!

Cons:

One use case – you can only invite a user to call you on the spot. Nothing more. This could be viewed as a Pro though. ;)

Steve Schu
This app works seamlessly with Intercom Messenger. Transferring a chat conversation to a call can really be helpful for difficult questions or urgent matters.
Ben Legman
@steve_schu Thanks Steve, it was great working with you guys on it!
Jeff Reekers

Two great products (Aircall and Intercom) brought together!

Pros:

Very intuitive! Extremely convenient and easy to convert customer conversations and sales prospects into a voice call.

Cons:

None

Jesper Qvist
Love it but requires you upgrade to Enterprise version of Aircall... that is a downside
Stefano Perrotta
Maker
@jesper_n_qvist Hey Jesper, Aircall Now is also available for the Premium Plan. I would recommend you to reach out to your account manager and see what we can do for you.
Maziar Firoozmand
Great one. Any ideas on the pricing?
Stefano Perrotta
Maker
@maziarfiruzmand Thanks Maziar! As for your question, Aircall Now is part also of our Premium Aircall plan and it starts at 30$/user/month billed annually with a minimum of 3 users.